Rahul Kumar
Senior Process Associate
About
Operations and Production associate with valuable knowledge of managing resources and operations in an effective and efficient manner. Highly focused with a comprehensive understanding of Operations and monitoring. Now to explore my potential and acquire skills which will help me to pursue my career with an organization in a challenging & creative environment.
Skills & Expertise (20)
Work Experience
Cash Analyst & Operation Executive
Hitachi Payments services PVT.Ltd
Sep 2015 - Oct 2016
Dispatch ticket for Non-operational ATM machine. Deploy the engineer and vendor to make the machine operational as per TAT. Prepared daily/weekly report for different ATM machine related issues. Maintained the daily transaction data on a daily basis. Intimate to all managers and other area officers if there is any critical issue from the site. Preparation of Weekly and Monthly MIS report of Cash dispensed, cash replenishment, cash out & cash utilization.
Cash Analyst & Operation Executive
TATA Communication LTD
Jun 2017 - Jan 2019
Currently Handling TATA WLA Indi cash 8500+ ATMs for cash forecasting. Preparing cash indent, sending indent to bank and CRA for cash pick up & revise the indent as per cash availability at branch. Forecasting future cash requirements. Monitoring ATM Balances & ensuring low balances ATM Loading will be done on priority basis. Maintain and Preparing Cash Vault utilization report for accounting of cash lying down with CRA. Modelling cash replenishment requirements based upon historical and current usage trends. Escalating daily basis issues faced in ATM operations to the bank, CIT& HO. Reconciling cash indented with cash loaded in an ATM. Preparation of Weekly and Monthly MIS report of Cash dispensed, cash replenishment, cash out & cash utilization.
Executive of ATM Monitoring & Cash Team
AGS Transact Technology LTD
Feb 2018 - Nov 2020
Handling 650+ ATMs for cash forecasting. Coordination with all bank HO for cash Availability at branch and fixed the insurance limit. Preparing cash indent, sending indent to bank and CRA for cash pick up & revise the indent as per cash availability at branch. Monitoring ATM Balances & ensuring low balances ATM Loading will be done on priority basis. Escalating daily basis issues faced in ATM operations to the bank, CIT& HO. Escalating daily basis related to less cash/no cash to the bank to arrange the sufficient fund. Handling Cash reconciliation and dispute related issues and resolved Earliest. Analyzing MSP and Bank requirements and processes through Data analysis. Automation of data extraction through Macros. Independently prepared tool based on Macros. Extraction of data from dumps and preparing trends/analysis/intelligence and take away. Monthly review PPT's, QBR review PPT's preparation. Preparing MIS report on daily basis.
Senior Process Associate
TATA CONSULTANCY SERVICES
Dec 2022 - Present
To execute the transactions as per prescribed guidance from client and timelines the objective of the meeting the quality standards and SLA’s Laid out by the clients within the time limit of agreed SLA’s Corporate and Client Guidelines. Area of Responsibility -Customer Service Delivery (Payments out and Servicing for Insurance) and MIS Analyst Team. Review new Customer account and Verify the AML of UK Client and Preapre Daily MIS Report regarding Tranaction success and Denied. Mange accounting transaction for payments received in the department as a part of accounting entries and checks to manage claim payments, uncleared premiums. Review the client/customer account for suspension of financial transactions. Validate and analyze the client before payment to the respective account and effort to prevent money laundering. Prepare the Suspicious activity report and take necessary action on a daily basis. Validate the account of client when the client is requesting for Surrendered the policy. Handling Escalation from Onshore Team (UK and Diligenta team) and provide the earliest resolution within the TAT(Turn around time). Prepare Daily MIS, team Allocation of Claimed Cases and Dashboard to publish the performance of transactions.
Assistant Manager
Baroda Global Shared Services
Dec 2020 - Nov 2022
Utilized Power BI tool to Create Data-Driven reports and Visualization for CR/ATM Performance, Branch Performance, Zone Performance, area wise performance and cash Management. Data modelling used to capture the data from different source and Data Transformation used to clean and analysis the Data into normalization Structure. Data Visualization such as performance of Daily Transaction from Branch/Vendors/Stakeholders and Cash flow. Conducted Forecasting on basis of Daily/weekly/monthly/Quarterly Transactions at Bank Such as daily Transaction, Transit of cash, Cash Overflow, shortage, Excess Cash in Branch/CRA/Vendors and Making different insights and attractive Dashboards as per the business requirements. Prepare the Presentation of Daily Transaction such as Cash in/Out and Stakeholder Challenges and Resolution and share with the Branch for review and decision making. Guiding Bank for Finacle entry and reconciliation of ATMs and Cash Recycler Machines. Preparing MIS report and sharing with Bank. Published report as Penalizing MSP/Vendors for Cash loading skipping and cash out/low Machines, loading and unloading of Cash Recycler Machines. Preparing Macros tools for Indenting with help of Advanced Excel and flashing performance to respective Zones. Preparing and tally GL reconciliation report of all Zones on Monthly basis.
Education
B.Tech
- 2015 · Afghanistan
HSC - CBSE Board, Jharkhand
- 2010 · Afghanistan
SSC - CBSE Board, Jharkhand
- 2008 · Afghanistan
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