About
Support Engineer with 3+ years of experience at Wipro, specializing in incident management across platforms like TrueSight, BMC Remedy, and Dynatrace. Proven ability to work in rotational shifts, ensuring high availability and timely resolution of issues. Currently transitioning into full-stack web development, with hands-on learning in HTML, CSS, JavaScript, React, Tailwind, Node.js, Express.js, DSA, and MongoDB. Passionate about building scalable web applications and actively seeking opportunities in full-stack development roles.
Skills & Expertise (8)
Work Experience
Support Engineer
Wipro
10-2023 - 10-2025
Monitored IT infrastructure and application performance using BMC True sight, Dynatrace, and Remedy Portals. Analysed real-time alerts and performance metrics to proactively identify and resolve system issues. Managed and resolved incidents and service requests through Remedy ITSM, ensuring adherence to SLAs. Investigated root causes of recurring alerts and collaborated with L2/L3 Teams for permanent fixes. Created and maintained documentation for standard operating procedures and incident resolution steps. Performed health checks and generated daily/weekly reports on system performance and ticket status. Participated in on-call support rotations, ensuring 24/7 monitoring coverage and rapid incident response. Coordinated with application and infrastructure teams to escalate and resolve critical issues. Contributed to continuous improvement by identifying monitoring gaps and suggesting enhancements.
Unix Admin
Wipro
07-2022 - 08-2023
Assisted in daily monitoring and maintenance of Unix/Linux servers to ensure system uptime and performance. Performed basic administrative tasks such as user account creation, permission management, and file system monitoring. Executed common Linux/Unix commands for log analysis, disk usage checks, and process monitoring. Supported patch management and system updates under the guidance of senior administrators. Participated in routine backup operations and verified backup integrity using tools like Commvault. Helped troubleshoot basic system issues and escalated complex problems to senior team members. Documented standard procedures and contributed to knowledge base articles for common administrative tasks. Gained hands-on experience with cron jobs, shell scripting basics, and system startup/shutdown procedures.
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Current Company
Wipro Limited
Visa Status
No Visa
Relocation
Open to Relocation