Rahul Lalwani

MIS role

Pune 2+ yrs exp 91 · Outstanding

About

Motivated and personable engineering graduate with 3 years of experience in IT Support and Service Desk Operations transitioning into an MIS role. Proficient in tools and technologies including MS Excel, Azure Cloud, Python, and remote troubleshooting. Seeking a challenging opportunity to contribute technical and interpersonal skills toward organizational success and continuous learning.

Skills & Expertise (38)

Microsoft 365 Advanced

8.5/10

Years Exp

Team Collaboration Advanced

8.0/10

Years Exp

MS Excel Advanced

8.0/10

Years Exp

Strong Communication Advanced

8.0/10

Years Exp

Problem-solving Advanced

8.0/10

Years Exp

Outlook Advanced

7.5/10

Years Exp

Teams Advanced

7.5/10

Years Exp

Remote Troubleshooting Advanced

7.5/10

Years Exp

Windows Systems Advanced

7.5/10

Years Exp

Pivot Tables Advanced

7.5/10

Years Exp

OneNote Advanced

7.0/10

Years Exp

Active Directory Advanced

7.0/10

Years Exp

VLOOKUP Advanced

7.0/10

Years Exp

Multi-factor authentication Advanced

7.0/10

Years Exp

ServiceNow Intermediate

6.5/10

Years Exp

If Intermediate

6.5/10

Years Exp

Functions Intermediate

6.0/10

Years Exp

Formulas Intermediate

6.0/10

Years Exp

Pivot Charts Intermediate

6.0/10

Years Exp

XLOOKUP Intermediate

6.0/10

Years Exp

Data Validation Intermediate

5.5/10

Years Exp

Azure Intermediate

5.5/10

Years Exp

Conditional Formatting Intermediate

5.5/10

Years Exp

Vnet Intermediate

5.0/10

Years Exp

Storage Intermediate

5.0/10

Years Exp

IAM Intermediate

5.0/10

Years Exp

Infrastructure Intermediate

5.0/10

Years Exp

OSI Intermediate

5.0/10

Years Exp

VPN Intermediate

5.0/10

Years Exp

DHCP Intermediate

5.0/10

Years Exp

DNS Intermediate

5.0/10

Years Exp

Windows Server Intermediate

5.0/10

Years Exp

Remote Desktop Intermediate

5.0/10

Years Exp

Compute Intermediate

5.0/10

Years Exp

Microsoft Exchange Intermediate

5.0/10

Years Exp

Python Intermediate

4.5/10

Years Exp

Windows Excel

Work Experience

SW/APP/Cloud Tech Support Analyst

Accenture

Feb 2026 - May 2026

Provided L1 and L1.5 IT support to global clients via calls, chat, email, and ServiceNow. Troubleshot Microsoft 365 applications (Outlook, Teams, OneNote, Excel) and Windows systems remotely. Assisted users with Multi-Factor Authentication (MFA) enrolment using Ping ID. Handled password/access-related issues. Accurately logged and documented all client interactions, issues and resolutions within ServiceNow to maintain comprehensive records.

System Engineer

NewVision Software

May 2023 - Jan 2026

Provided L1 and L1.5 IT support to U.S.-based clients via calls, chat, email, and ServiceNow. Troubleshot Microsoft 365 applications (Outlook, Teams, OneNote, Excel) and Windows systems remotely. Managed user accounts and access permissions using Active Directory and Microsoft Exchange Admin Center. Assisted users with Multi-Factor Authentication (MFA) setup using Okta Verify and Intune Company Portal. Handled software installations and password/access-related issues. Created and maintained knowledge base articles within ServiceNow. Consistently documented support cases and solutions per standard procedures. Recognized as “Customer Success Champion” for delivering outstanding customer service.