About
Aspiring data analyst with skills in Excel, SQL, Python, and Power BI. Strong foundation in data visualization, statistical analysis, and problem-solving, eager to apply analytical insights to drive business growth.
Skills & Expertise (22)
Work Experience
Customer Service Associate
Amazon India
Sep 2020 - Mar 2021
Supported customers with application installation and login issues. Handled complaints and feedback while ensuring timely resolution.
Customer Service Associate
HCL Technologies
May 2021 - Jul 2022
Assisted candidates with login, exam release errors, and system issues. Acted as primary contact for complaints, requests, and feedback. Documented errors and reported to supervisors for process improvement.
Customer Service Associate
Convergys India
Aug 2023 - Dec 2025
Resolved customer technical queries and login issues with professionalism. Prepared daily team activity reports and supported account creation. Gained working knowledge of Sawgrass Application.
Education
Bachelor of Computer Application - IGNOU
- · Afghanistan
Diploma in Computer Application - Board of Technical Education
- · Afghanistan
10th & 12th - CBSE
- · Afghanistan
Certifications
No certifications added yet
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Citizen
Relocation
Open to Relocation
Skills (22)
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