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Skills & Expertise (24)
Work Experience
Business Data Specialist
Telus Digital
Dec 2024 - Present
Designed and optimized scalable ETL pipelines using MS SQL Server, Power BI, Google Looker Studio, Excel and Google Sheets automating enterprise reporting and reducing manual effort by 45%. Performed data validation and quality checks across interconnected Google Sheets, Verint, Byteworks and Power BI, tracing discrepancies to source-level issues and ensuring accurate downstream reporting. Built scalable performance measurement frameworks and dashboards tracking workforce KPIs including Csat score, Shrinkage, Absenteeism, Workforce Performance etc, improving operational efficiency by 25–30%. Optimized data models and large-scale SQL and Google sheet datasets using DAX, data clustering, and Performance Analyzer in Power BI, cutting report load times by 15–20% and boosting performance for high-volume enterprise data. Conducted root cause analysis (RCA) on KPI anomalies and data discrepancies, collaborating with Operations and Data Engineering teams to resolve issues and maintain data integrity across reporting workflows. Delivered executive data storytelling and performance reporting, translating complex operational metrics into actionable insights and recommendations for senior leadership.
Data Analyst
Relay HumanCloud India Pvt. Ltd.
Jun 2023 - Nov 2024
Developed and automated end-to-end ETL pipelines and data models using Python, REST APIs, SQL Server, and Power BI, integrating CRM (Bullhorn) data into a centralized data warehouse supporting analytics for a US healthcare client environment. Engineered an incremental data ingestion framework using timestamp-based extraction in Python reducing API processing by 70% while improving pipeline scalability, reliability, and data freshness. Built executive financial and operational data products in Power BI covering Revenue, P&L, MoM/YoY growth, forecasting, billable hours, and Account Manager performance, improving management decision-making efficiency by 30–40%. Developed a geospatial analytics solution using Google Geocoding API and Haversine analysis, improving recruiter productivity by 40–45% through data-driven candidate matching. Delivered a senior management financial KPI dashboard connected to QuickBooks with DAX-driven P&L forecasting (weekly, monthly, yearly) improving executive decision-making efficiency by 30%.
Education
Bachelor’s in Engineering - Acharya Institute of Technology
- 2019 · Afghanistan
Higher Secondary Education (12th) - Career Convent College
- 2014 · Afghanistan
Certifications
Microsoft Certified Power BI Data Analyst (PL-300)
Microsoft · 2026
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