About
Detail-oriented QA Engineer with 8 years of experience delivering high-quality software through rigorous manual testing across healthcare and technology domains. Demonstrated expertise in test planning, defect triage, release validation, and end-to-end QA ownership within Agile Scrum environments. Proven ability to mentor junior testers, lead quality sign-off for RPA and Conversational AI products, and collaborate effectively with developers, business analysts, and product owners. Leverages foundational AI/ML knowledge and Power BI dashboards to validate intelligent systems and communicate QA metrics to stakeholders.
Skills & Expertise (15)
Work Experience
QA Analyst
NTT Data Services
Dec 2021 - Present
Designed and executed test scenarios for conversational AI chatbots, validating intent recognition, entity extraction, dialog flows, and fallback handling across multiple user journeys. Tested IVR call flows end-to-end, verifying DTMF inputs, speech recognition accuracy, call routing logic, and error prompts across positive and negative scenarios. Validated bot responses against expected utterances, ensuring contextual accuracy, tone consistency, and correct handling of out-of-scope inputs.
Senior Process Associate – QA (Manual Testing)
Tata Consultancy Services
Aug 2011 - Mar 2018
Executed end-to-end manual testing (functional, system, regression, integration) for a healthcare IT project; designed test cases from functional specs covering positive, negative, and boundary conditions across multiple release cycles. Managed full defect lifecycle in JIRA, coordinated UAT with business users, delivered test summary reports to clients, and provided formal quality sign-off prior to go-live. Led a 5-member QA sub-team in an Agile Scrum environment; received On the Spot Award from Tata Communications Ltd. (2012) and Best Employee of the Month from TCS HR (2015).
Education
M.Sc. Computer Science - Bharathiyar University
2012 - 2014 · Afghanistan
Certifications
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Skills (15)
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