About
To enter an impeccable relationship with an organization and to be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.
Skills & Expertise (24)
Work Experience
Senior Analyst
HCL Tech
Sep 2025 - Present
Provided expert Experience in Application Support and Troubleshooting for client applications, ensuring minimal business downtime. Delivered remote technical support using RDP and administrative tools for quick diagnosis and resolution. Hands-on experience in Service now for incident management, ticket handling, and SLA-driven support operations. Escalated and routed complex technical/application issues to appropriate workgroups for faster resolution. Strong problem-solving abilities with a customer-focused service approach in enterprise environments.
Engineer
Microland
Sep 2024 - Aug 2025
Troubleshot hardware issues on desktops, laptops, and other IT components to ensure smooth user operations. Followed up with vendors for warranty-related issues on laptops, desktops, headsets, and printers, ensuring timely replacements or repairs. Provided on-site and remote technical support using RDP and other remote tools to resolve end-user issues. Troubleshot, configured, and deployed software as per user requests and organizational policies. Installed, configured, and maintained Office 365, Windows operating systems, and other enterprise software applications. Troubleshot and configured Cisco VPN, Trellix, and handled vulnerability and authentication issues. Utilized BMC Remedy ticketing system to log, track, and resolve incidents, software requests. Supported and configured corporate mobile devices, ensuring proper integration and security compliance.
IT Support Engineer
PPMS Field Marketing Pvt. Ltd
Feb 2024 - Sep 2024
Troubleshot hardware and software issues on desktops, laptops, and other IT components, ensuring minimal downtime. Installed, configured, and maintained the Microsoft Office, One Drive, Windows operating systems, and other enterprise software applications. Provided technical support to end users both on-site and via remote access tools. Supported and maintained servers, file servers, firewalls, and networking, ensuring smooth IT operations. Resolved network-related issues, including DHCP conflicts and IP address assignment problems. Managed and updated asset records of desktops, laptops, and other IT infrastructure components.
Graduate Engineer Trainee
Eaton Power Quality Private Limited
Aug 2021 - Aug 2022
Troubleshot hardware and software issues, VPN (Zscaler) on desktops, laptops, and other IT components, ensuring minimal downtime. Installed, configured, and maintained Microsoft Office, Windows operating systems, and other enterprise software applications. Managed and updated asset records of desktops, laptops, and other IT infrastructure components. Followed up with vendors for warranty-related issues on laptops, desktops, headsets, printers, and networking equipment, ensuring timely replacements or repairs. Utilized BMC Remedy ticketing system to log, track, and resolve incidents and service requests efficiently. Resolved network-related issues, including DHCP conflicts and IP address assignment problems.
Education
Electronics & Communication Engineering - Jeppiaar SRR Engineering
- 2019 · Afghanistan
HSC - Ck School of Practical Knowledge
- 2015 · Afghanistan
SSLC - Ck School of Practical Knowledge
- 2013 · Afghanistan
Certifications
No certifications added yet
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Skills (24)
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