Ram Gadiya

Senior Splunk Engineer

5+ yrs exp 95 · Outstanding

About

Splunk Administrator, Developer and Technical Support Engineer with 6+ years of IT experience, including 4 years of hands-on Splunk Enterprise administration, development and support on Linux and Windows. Skilled in indexer and search head clustering, forwarder management, data on boarding, index lifecycle management, license optimization, and SPL-based dashboards, reports and alerts. Splunk Core Certified Power User and Splunk Enterprise Certified Administrator who integrates Splunk with Service Now for automated incident creation and works closely with application, database and network teams to resolve production issues.

Skills & Expertise (29)

LINUX Advanced

8.0/10

Years Exp

Python Intermediate

7.5/10

Years Exp

bash scripting Intermediate

7.0/10

Years Exp

Ansible Intermediate

6.5/10

Years Exp

Capacity Planning Windows UNIX Salesforce Service Now System logs Application logs outputs.conf transforms.conf props.conf inputs.conf Configuration Performance Analysis Application Monitoring Alerts Reports Dashboards SPL Role management User Management Deployment Server Search Head Clustering Indexer Clustering Maintenance upgrades

Work Experience

Senior System Engineer (Splunk Administrator & Developer)

iOPEX Technologies (Client: Cisco - Splunk)

Jun 2024 - Sep 2026

Handled Priority incidents by coordinating with application, infrastructure, Linux, and monitoring teams to restore services within agreed SLAs. Performed initial incident triage, impact assessment, log analysis, and troubleshooting to identify potential root causes of critical production issues. Monitored critical alerts and system health through Splunk dashboards, alerts, and searches to identify service disruptions and anomalies. Coordinated incident bridges with relevant technical teams, providing regular updates on incident status, business impact, and recovery progress. Analysed Splunk and Linux logs to investigate production issues, identify error patterns, and support root cause analysis. Escalated unresolved incidents to L2/L3 support teams with relevant logs, findings, troubleshooting steps, and supporting evidence. Supported incident documentation, post-incident reviews, and knowledge-base updates to reduce recurring incidents. Monitored incident resolution progress and ensured timely communication with stakeholders until service restoration.

Splunk Administrator & Developer

Growelsoftech (Client: TCS)

Jun 2022 - Jan 2024

Configured and administered Splunk Indexer and Search Head clusters, including initialization and cluster maintenance. Installed, configured and managed end-to-end Splunk deployments across Linux and Windows servers. Created and managed indexes, configured data retention policies, and handled data archival and frozen data management. Integrated application, system and database logs into Splunk. Developed SPL queries, dashboards, reports and alerts using XML, Advanced XML and SPL. Managed user accounts, roles and capabilities to ensure secure, role-based access. Worked directly with customers to understand monitoring requirements and designed appropriate Splunk solution architectures. Installed and configured Splunk apps for Linux and UI-based monitoring requirements. Collaborated with cross-functional teams to resolve Splunk-related issues and improve observability.

Quality Analyst

HR Chambers

Nov 2019 - Dec 2021

Provided day-to-day Linux/UNIX administration support, including monitoring system health, disk, memory and CPU utilization, and running processes. Managed user accounts, groups, file permissions and access controls on Linux servers. Performed routine server maintenance, including software installation, package updates and patching, following change procedures. Troubleshot server, service and application issues using Linux command-line tools and system and application logs. Monitored application and system log files to identify errors and supported log on boarding for monitoring tools. Supported shell scripting and automation for routine administrative and monitoring tasks. Worked with application, database and network teams to investigate and resolve production incidents. Maintained documentation and followed client standards, operational procedures and ticketing workflows.