About
Dedicated Backup & Storage Analyst with hands-on experience in enterprise backup administration, backup monitoring, incident management, and infrastructure support. Experienced in IBM Spectrum Protect (TSM), backup scheduling, snapshot backups, restoration, server migration support, and ServiceNow. Skilled in troubleshooting backup failures, ensuring SLA compliance, and supporting 24×7 production environments. Strong problem-solving and analytical abilities with a commitment to delivering reliable backup solutions and continuously enhancing expertise in enterprise infrastructure technologies.
Skills & Expertise (6)
Work Experience
Analyst – Backup & Storage
HCL Technologies
Jul 2024 - Present
Monitor enterprise backup jobs using IBM Spectrum Protect (TSM) in a 24×7 production environment. Investigate and resolve backup failures to maintain successful backup completion rates. Configure backup schedules for newly onboarded servers. Perform backup restoration requests and validate data recoverability. Execute snapshot backup operations as per business requirements. Support server migration activities by validating backup configurations before and after migration. Handle incidents and service requests through ServiceNow. Coordinate with Storage, Server, Application, and Infrastructure teams for issue resolution. Perform daily health checks for backup infrastructure. Monitor SLA compliance and ensure timely resolution of production incidents. Prepare operational reports and maintain backup documentation. Participate in shift handovers and knowledge-sharing activities.
Associate – Google E-Commerce Operations
Wipro Limited
Jul 2023 - Apr 2024
Managed customer support operations for Google E-commerce services. Investigated and resolved customer cases within SLA timelines. Coordinated with cross-functional teams to provide timely issue resolution. Maintained productivity, quality, and customer satisfaction metrics. Documented case resolutions and ensured compliance with operational processes.
Sales Associate
Entrepreneurship Network
May 2021 - Jul 2021
Promoted internship programs through customer engagement. Managed customer interactions and resolved queries. Assisted in lead generation and conversion activities.
Education
Bachelor of Technology (B.Tech.) - EEE
2019 - 2023 · Afghanistan
Certifications
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Skills (6)
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