About
Detail-oriented SQL Developer / Data Analyst Intern with strong hands-on experience in PostgreSQL and SQL Server, specializing in writing optimized SQL queries, data validation, and supporting reporting and analytics needs. Proven ability to work with relational databases, perform ETL-style data extraction and transformation, and maintain clean, well-documented datasets. Adept at collaborating remotely with cross-functional teams and delivering accurate, business-ready data.
Skills & Expertise (21)
Work Experience
Customer Support Executive (L1 – Chat & Voice Process)
Niftel Communication Pvt. Ltd.
Sep 2025 - Present
Handle high-volume customer queries through chat and voice channels, providing timely and accurate first-level support. Create, update, and resolve service tickets in accordance with defined SOPs and SLA timelines. Perform initial issue diagnosis and resolution, escalating complex cases to higher support levels when required.
Education
Bachelor of Computer Applications (BCA) - Sacred Heart Degree College, Naipalapur
- · Afghanistan
