About
Detail-oriented professional with a background spanning IT support, web development, and structured data research, transitioning into Data Analytics through an Executive PG Certification and applied project work. Skilled at diagnosing technical issues, processing and validating large data volumes, and translating requirements into clear, organized outputs. Brings strong troubleshooting instincts, attention to detail, and cross-functional collaboration to support better, data-informed decisions.
Skills & Expertise (33)
Work Experience
IT Support Specialist
TD
Jan 2023 - Present
Diagnosed and resolved hardware, software, and network issues for end users, maintaining system reliability and minimizing operational disruption. Investigated recurring technical problems to identify root causes and applied preventive fixes, reducing repeat support requests. Logged and documented issue details and resolutions in the ticketing system, creating a reliable record used to track trends and improve response times. Set up, configured, and maintained user systems, ensuring data accuracy and consistency across accounts and devices.
Web Designer & Graphic Designer
L.A. Creative House
Jan 2018 - Present
Analyzed client briefs and requirements to design tailored visual and web solutions, aligning deliverables with stated business goals. Tracked client feedback across projects and used it to refine designs, improving turnaround time and client satisfaction. Managed multiple concurrent freelance projects, prioritizing tasks by deadline and business impact to ensure on-time delivery.
Data Science Researcher
iLeads Auxiliary Services
Jan 2018 - Jan 2019
Collected and processed high volumes of structured data through data entry, seeding, and harvesting workflows, ensuring accuracy for downstream business use. Performed data quality checks to identify and correct inconsistencies and errors before data was used for client reporting. Conducted keyword and content research to inform content and search-visibility strategy, supporting data-informed business decisions.
Web Developer
Discover Media Pvt. Ltd.
Feb 2015 - Aug 2018
Built and optimized responsive websites using HTML, CSS, and JavaScript, improving load performance and user experience. Debugged code and reviewed system logs to identify and resolve functional issues, reducing recurring defects. Collaborated with cross-functional teams to translate business requirements into dynamic website features.
Education
Executive Post Graduate Certification in Data Analytics - Intellipaat School of Technology
2025 - 2026 · Afghanistan
Computer Installation and Repair Technology - Centennial College
2021 - 2022 · Afghanistan
Diploma in PHP Programming - ATL Education Foundation
2016 - 2017 · Afghanistan
Bachelor of Arts (General) - Sangai International University
2015 - 2018 · Afghanistan
Diploma in Web Design, Animation & Web Technologies - Kaushal Bharat Technical Institute
2015 - 2018 · Afghanistan
Certifications
No certifications added yet
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Open to Relocation
Skills (33)
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