About
IT Engineer with over 7 years of experience providing IT support to staff members and interfacing with facility management and IT. Seeking a Position of Senior IT Support Engineer. Excellent public-facing point person for clients, customers. Experienced Resident Engineer with a demonstrated history of working in the banking industry data center.
Skills & Expertise (15)
Work Experience
Technical Support Engineer
Muller & Phipps Pakistan (Private) Limited
Jan 2018 - Present
Working experience in handling/managing server room, equipment, cooling, monitoring, and cabling. Installing and configuring computer hardware, software, systems, networks, printers, scanners and handheld devices, wifi, etc. Experience installing, configuring, and maintaining networking hardware and associated equipment. Experience in implementing and supporting Microsoft operating systems, wide variety of applications, and networking technologies. Manage/Troubleshoot MS Teams, Office365, GMAIL, VPN and Remote Connectivity. Complete ownership of all IT related issues within the depot, and effectively communicate with customers on problem resolution. Experience installing, configuring, and maintaining desktop & manage print server. Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures. Ensure internal user’s satisfaction by understanding end user issues and effectively applying the appropriate solutions. Experience supporting Microsoft Windows 10 or Windows 11. Manage users Backup folder servers and Licensing renewals. Created user accounts, edited user account information, reset user passwords. Fix software bugs, networking problems, and hardware malfunctions. Analyst applications and provide support to submit and accelerate its ticketing system in SLA. Provides technical support across the company (this may be in person or over the phone). Repair and replace equipment as necessary. Video conferencing support on site.
Resident Engineer
Standard Chartered Bank
Feb 2015 - Dec 2017
Running Pakistan Service line (LAN/ Telecom) Project of STANDARD CHARTERED BANK- Pan PAKISTAN. Data center changes activities and perform task to deploy new upgraded devices mounting on racks & patch to core switches. Handle production support issues as they arise. Participate in a 24/7 on-call. Communicate with various teams, keeping everyone up-to-date on deployments, outages, issues, & solutions. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Manage and maintain all installed systems & network connectivity of infrastructure. Install, configure, test and maintain operating systems, application software and system. Proactively ensure the highest levels of systems and infrastructure availability. Assign the tickets to relevant engineers & make them resolve on priority basis. Provide user-end support (solve user queries related to network connectivity). Layer -2 Switch Basic troubleshooting & cable tracing. Manage joined testing of equipment being installed on different areas. PRI testing, managing PRI issues of South Region also know about MDF structure. Provide video calling support on cisco device.
Education
Bachelor of Science - BS, Computer Science - Federal Urdu University of Arts, Science & Technology, Karachi Gulshan Campus
2013 - 2017 · Afghanistan
Diploma Of Associate Engineer, Electrical - Ali Garh Institute Of Technology Karachi
2013 - 2015 · Afghanistan
Intermediate, Pre-Engineering - Government Jinnah College Nazimabad Karachi
2011 - 2012 · Afghanistan
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