About
Tech / Operations Analyst with experienced in analysing operational data, building dashboards, and generating actionable insights using Excel and Power BI. Completed multiple analytics projects involving data cleaning, analysis, and visualization. Strong interest in working with data and passionate about using data-driven insights to solve business problems and support better decision-making. Actively seeking analytics roles.
Skills & Expertise (15)
Work Experience
Engineer – Technology Operations
Microland Limited (Client: Bank of America)
Aug 2023 - Aug 2025
Analysed IT asset and ticketing data using Excel to generate operational reports for management decision-making. Analysed QA data and generated reports for management, highlighting trends and areas for improvement in ticket quality. Built and maintained structured Excel trackers (VLOOKUP, filters, validation) improving asset traceability and data accuracy. Performed root-cause analysis on recurring incidents using historical data and logs. Collaborated with cross-functional teams to resolve complex data issues.
Corp Mobility Project
Bank of America
Apr 2024 - Jun 2024
Analysed operational data for a 5,000+ device corporate mobility rollout to identify and resolve activation, SIM access, and device configuration issues impacting rollout progress. Structured unorganised email-based asset and employee data into Excel trackers and dashboards to monitor device allocation, activation status, issue trends, and inventory availability. Delivered daily reports highlighting key operational bottlenecks, issue resolution status, and inventory position, enabling stakeholders to prioritise actions and ensure smooth execution.
Education
Masters Of Computer Applications - Amity University, Noida
2024 - 2026 · Afghanistan
Bachelor of Computer Applications - Vivekananda Institute of Professional Studies, Delhi
2020 - 2023 · Afghanistan
12th CBSE - Shiv Vani Model Sr. Sec School, Delhi
2019 - 2020 · Afghanistan
10th CBSE - Shiv Vani Model Sr. Sec School, Delhi
2017 - 2018 · Afghanistan
