About
People should hire me because I have a strong technical foundation, having completed my degree in Electronics and Communication. I bring 2.2 years of hands-on experience in System Administration and Technical Support, which has sharpened my skills in managing systems, solving technical issues, and supporting IT operations. Additionally, I have recently completed a Cyber Security course, which has equipped me with the latest knowledge and practices needed to protect systems and data. With my combined experience and new expertise, I am highly motivated to start my career in Cyber Security, and I am confident that I can quickly learn, adapt, and make a meaningful contribution to any organization.
Skills & Expertise (4)
Work Experience
Technical Support Engineer
GlowTouch Technologies
9-2021 - 3-2022
Worked as a Technical Support Engineer, providing real-time chat support to customers on web hosting-related issues. Assisted clients with domain management, website setup, email configuration, and troubleshooting hosting environments. Delivered prompt and effective solutions while ensuring high levels of customer satisfaction.
Technical Solution Engineer
Barracuda Networks
5-2024 - 10-2024
Worked as a Technical Solution Engineer providing technical support and solutions to customers for enterprise-level products, including Backup Server, Message Archiver, and Email Security Gateway. Responsibilities included troubleshooting product issues, guiding clients through configurations and deployments, resolving technical problems, and ensuring optimal product performance.
System Engineer
iSource Infosystems
10-2022 - 12-2023
Worked as a System Administrator supporting the Infosys BM client, delivering end-user support across seven active projects. Responsibilities included system maintenance, user issue resolution, and ensuring smooth daily operations. Additionally, monitored and managed the infrastructure of three Disaster Recovery (DR) sites, ensuring system availability, performance, and data integrity. Collaborated with cross-functional teams to maintain system uptime and enhance IT service delivery while adhering to security and compliance standards.
Education
Bachelor of Engineering (ECE)
2015 - 2019 · India
Certifications
Cyber Security and Ethical Hacking
Boston Institue on Analytics · 2025
I have completed a certification in Cyber Security and Ethical Hacking from the Boston Institute of Analytics. The course covered key areas such as network security, vulnerability assessment, penetration testing, incident response, and ethical hacking techniques. It provided hands-on training with real-world scenarios, helping me to understand how to identify, prevent, and respond to cyber threats effectively. Through this certification, I have built a strong foundation in Cyber Security principles and best practices, preparing me to take on roles in the Cyber Security domain with confidence.
