About
Technology Analyst at Infosys with 4+ years of experience in Microsoft Dynamics 365 (CE/CRM), specializing in regression testing, validation, and quality assurance. Experienced in designing and executing test cases, validating end-to-end workflows, and ensuring system stability across releases. Skilled in validating Power BI dashboards and reports, including Historical analytics and Real time analytics, ensuring data accuracy and consistency. Proficient in defect analysis, root cause analysis (RCA), and collaborating with cross-functional teams to resolve issues efficiently. Strong focus on delivering high-quality, reliable solutions with attention to detail and seamless user experience.
Skills & Expertise (21)
Work Experience
Technology Analyst
Infosys (client – Microsoft)
Jul 2023 - Present
Designed and validated Power BI dashboards by cross-verifying with live Dynamics 365 data. Executed regression testing cycles in Azure DevOps, covering test cases to validate report stability and data model changes across releases. Identified, analyzed, and resolved data discrepancies and pipeline failures caused by new entity integrations and schema changes, ensuring seamless data flow. Supported release validation and build verification testing, collaborating with engineering teams to ensure smooth deployments across environments. Logged and tracked defects using ICM, performed root cause analysis (RCA), and worked closely with cross-functional teams for timely resolution.
Senior Systems Engineer
Infosys (client – Microsoft)
Feb 2023 - Jun 2023
Led migration of React v8 components in Customer Service Workspace to Fluent UI React v9 with zero bugs and minimal PR comments. Assisted teammates in upgrading UI components while ensuring seamless integration with Dynamics 365 CE. Delivered client-assigned tasks on time with high coding quality, enabling smooth project closure without escalations. Applied UI Customizations to align CRM interface with migrated components. Worked with Power Apps and Power Automate to validate user experience and maintain end-to-end functionality.
Systems Engineer
Infosys (client – Microsoft)
May 2022 - Feb 2023
Took complete ownership of Omnichannel live-site incident management, ensuring reliable service operations with zero escalations. Resolved 2,500+ ICMs related to Omnichannel service issues, minimizing customer disruption. Designed automation workflows using Power Automate to streamline ICM resolution and reduce manual effort. Reviewed and analyzed Service Requests daily to identify recurring issues and improve support response. Applied Process Customizations within Dynamics 365 to strengthen automation in incident handling.
.NET Trainee
Infosys
Feb 2022 - May 2022
Trained in C#, Entity Framework Core, ASP.NET Core, and SQL Database. Hands-on exposure to building applications using .NET technologies and database management concepts.
Education
Bachelor's Degree in Electronics and Communication Engineering - Hindustan Institute of Technology and Science
2015 - 2019 · Afghanistan
Certifications
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Not Open to Relocation
Skills (21)
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