About
Quality Assurance Analyst with 4 years of experience in software testing, defect management, and technical support within the retail domain. Proficient in manual, automation including functional, regression, UAT. Skilled in designing test cases, identifying critical defects, and collaborating with development teams to ensure high-quality software delivery. Experienced in Agile SDLC, defect tracking tools (FreshWorks), automation tools (Selenium WebDriver). Adept at risk-based testing and delivering comprehensive test reports to enhance software reliability.
Skills & Expertise (41)
Work Experience
Quality Assurance Analyst
Logile
Oct 2020 - Nov 2024
Designed and executed test cases for Time and Attendance, Timesheets, Scheduling and Task Management identifying over 150 critical defects to ensure application stability. Collaborated with development teams to resolve high priority issues and validate fixes through regression testing for workforce management and Inventory modules. Performed risk-based testing, reducing production defects by 10% through prioritized testing of high-impact areas. Led Freaky Friday Testing, validating the fixes for critical bugs and reducing post-patch defect rates by 25% via regression and exploratory testing. Performed Advanced Testing on the Admin module, validating scheduled task instances and uncovering defects missed in earlier phases. Conducted Connect Testing on Logile Connect mobile app (Android, IOS), ensuring functionality, performance and usability across devices. Executed Disaster Recovery Testing using cross browser, validating business continuity plans and critical system restoration within defined RTOs and RPOs. Conducted Client Certification Testing for clients (Sprouts, Vallarta, Alex Lee, HEB, BP), ensuring compliance and successful deployment. Managed changelogs in FreshWorks, ensuring transparency and traceability for product releases. Provided technical support via Freshdesk & Zendesk, troubleshooting customer issues and maintaining ticketing systems during off-hours. Configured secure file transfers using WINSCP, implementing encryption protocols and mentoring team members on secure data handling.
Education
B.Tech, Civil Engineering - Mahavir Institute of Engineering and Technology, BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
2015 - 2018 · India
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Skills (41)
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