About
Process Developer & Reporting Analyst with 7+ years of expertise in banking operations, specializing in data-driven workflow optimization. Proven track record in designing advanced Excel dashboards for live team KPI tracking and automating operational reports. Transitioning into a core Data Analyst role with strong, project-tested skills in EXCEL, SQL, Power BI, and Python to transform complex datasets into business insights.
Skills & Expertise (21)
Work Experience
Process Developer & SME
Genpact India Pvt Ltd
Jan 2021 - Present
Built and automated a weekly Teams WAM (Workforce Activity Management) Report using Power Query, seamlessly tracking team activity hours and session timings to distribute automated performance metrics to the team. Designed and managed customized Excel dashboards for real-time team KPI tracking, boosting operational reporting efficiency by 20%. Honoured with 4x Client Appreciations for maintaining 100% accuracy in compliance checks, document verification, and end-to-end Australian mortgage post-approval workflows. Spearheaded transition support and knowledge transfer (KT) sessions on complex settlement types and SOP interpretations for NAB India mortgage operations. Mentored and certified 45+ new hires on rigorous compliance frameworks and banking workflows, achieving zero-error operational readiness.
Subject Matter Expert (SME)
Teleperformance
Jan 2018 - Jan 2021
Supervised international customer support via chat and email channels, successfully handling critical escalations and consistently improving customer satisfaction (CSAT) scores. Analysed historical customer grievance data to identify recurring operational bottlenecks, collaborating with cross-functional captive teams to deploy long-term process solutions.
Education
B. Tech - Mechanical Engineering - Uttar Pradesh Technical University
- · Afghanistan
XII Grade - OSVN Inter College, Kanpur
- · Afghanistan
X Grade - St. Xavier's, Kanpur
- · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (21)
Click a skill to find developers with the same skill
