Roja Manoharan

Business & Operations Analyst

Udumalpet, Tamilnadu, India 80 · Excellent

About

Business & Operations Analyst with 2.3 years of experience in e-commerce operations and data-driven process optimization for a US retail client. Proven expertise in KPI tracking, SLA management, quality analysis, and workflow improvement. Demonstrated ability to analyze large datasets, identify operational gaps, and deliver actionable insights that improve efficiency, reduce defects, and enhance stakeholder satisfaction. Skilled in Excel-based reporting, dashboard creation, and cross-functional coordination.

Skills & Expertise (26)

Data Analysis Intermediate

7.4/10

2.3

Years Exp

Reporting Intermediate

7.4/10

2.3

Years Exp

Business Analysis Intermediate

7.4/10

2.3

Years Exp

Operations Management Intermediate

7.1/10

2.3

Years Exp

KPI Tracking Intermediate

7.1/10

2.3

Years Exp

Ticketing Systems Tally ERP 9 MS Word MS PowerPoint SQL Power BI MS Excel Process Standardization SOP Development Data Cleaning Data Validation Catalog Management Vendor Management Stakeholder Management Quality assurance Root Cause Analysis Automation Process Optimization Tat management SLA Management Dashboard Development

Work Experience

Accounting & Operations Intern

Akila Textiles Pvt. Ltd.

Present - Present

Assisted in inventory tracking and ERP data entry to maintain accurate business records. Supported trade documentation and compliance processes. Coordinated with vendors to ensure smooth operational workflow.

Process Associate – Business & Operations Analyst

Tata Consultancy Services (TCS)

Oct 2023 - Dec 2025

Managed end-to-end onboarding of 5000+ SKUs per launch cycle, ensuring compliance with catalog standards and data accuracy. Achieved and maintained 99% quality accuracy, minimizing defects and reducing rework across high-volume operations. Developed and maintained Excel-based KPI dashboards to track SLA, productivity, and quality metrics for business reporting. Conducted data analysis and root cause analysis (RCA) to identify recurring operational issues, reducing catalog errors by 15–20%. Improved turnaround time (TAT) by 15% through workflow optimization and cross-functional coordination. Collaborated with internal teams to identify process gaps and implement data-driven process improvements. Created and standardized SOPs, improving process consistency, reducing onboarding time, and enhancing team productivity. Trained and mentored new team members, improving overall team efficiency and reducing error rates.