About
Motivated and detail-oriented aspiring SQL Developer with professional experience in technical troubleshooting and customer support within a fast-paced environment. Strong understanding of SQL, relational databases, data handling, and problem-solving. Experienced in diagnosing issues, maintaining accurate records, and working with technical systems. Seeking an opportunity to begin a career in database development and analytics through the SQL Developer Internship at Inficore Soft.
Skills & Expertise (17)
Work Experience
Technical Analyst
Intouchcx
Present - Present
Assisted customers through chat with Samsung account login, password reset, and account access issues. Diagnosed user problems and provided step-by-step troubleshooting support. Documented customer cases and maintained accurate issue records. Escalated unresolved technical issues to internal teams. Worked efficiently in a remote environment while meeting quality and response targets. Strengthened analytical thinking, communication, and problem-solving skills.
Education
Bachelor of Electronics and Communication Engineering - ISTS For Women’s, Rajahmundry
2020 - 2024 · Afghanistan
Certifications
No certifications added yet
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Visa Status
Need Sponsorship
Relocation
Open to Relocation
Skills (17)
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