About
A highly motivated and detail-oriented Network Security Engineer with foundational knowledge in network security protocols, firewalls, VPNs, and Proxy. Adept at monitoring, analyzing, and securing network environments to prevent unauthorized access and mitigate security risks. Proficient in using network security tools and techniques to troubleshoot and resolve issues. Committed to continuous learning and driving organizational success through strong technical skills, proactive problem-solving, and effective collaboration.
Skills & Expertise (14)
Work Experience
PHP Web Developer
OGA Technologies PVT LTD
October-2019 - June-2021
Magento Developer (working on e-commerce websites)
Network Security Analyst
John Deere Pvt Limited
May-2022 - January-2023
Focused on comprehensive network security solutions as a Network Security Analyst. Gained extensive experience in SNOW (ServiceNow), managing incidents and change processes. Supported network analysis in a 24x7 global environment, addressing installation and functionality issues for various software. Trained in handling customer tickets within SLA and managing proxy/firewall issues, including URL/domain whitelisting.
Network Security Analyst
HCL Technologies
January-2022 - Present
Managed VPN support operations for approximately 80,000 global users, including configuration, installation, authentication, and troubleshooting on Windows platforms. Oversaw all gateways, proxies, and switches using Checkpoint Smart Console, conducting health check-ups, and installing policies and certificates. Handled incident, change, and service request management through the ServiceNow ITSM tool, ensuring adherence to SLAs for response and resolution times. Managed user escalations, providing timely acknowledgment and resolution. Prioritized and resolved high-priority client tickets, coordinating with stakeholders to mitigate business impact. Conducted regular reviews with IT leads on incidents and service requests for effective resolution. Facilitated daily team meetings to address issues and provide updates on Business as Usual (BAU) activities. Maintained communication networks, monitored performance, and resolved technical issues. Executed network changes and troubleshooting, including VIP user calls to resolve IT-related issues promptly. Collaborated with colleagues to improve network infrastructure, enhancing quality, reliability, and cost-effectiveness. Conducted troubleshooting, network testing, and performed other duties as required.
Network Security Engineer
Novartis Pharmaceuticals
February-2023 - Present
Specializing in comprehensive network security solutions with expertise in Security Intelligence Service (SIS) for proactive threat detection and mitigation. Managed diverse tasks in ServiceNow, including incidents, RITMs, CTasks, and change processes. Demonstrated expertise in proxy/firewall management and effective URL/domain whitelisting. Consistently met SLAs and resolved customer tickets promptly. Skilled in preparing detailed reports and leading client meetings for alignment with organizational objectives. Fostered collaboration within teams to achieve collective goals and adapt to evolving security threats.
Education
Bachelor of Engineering (CSE)
2015 - 2019 · India
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Relocation
Open to Relocation