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Skills & Expertise (11)
Work Experience
Network Engineer
British Telecom (BT Group)
Nov 2023 - Present
Managing and administering enterprise DDI infrastructure including DNS, DHCP, and IPAM using Infoblox solutions. Configuring and maintaining DNS zones, records, and ensuring high availability and performance of DNS services. Handling DHCP scope creation, IP allocation strategies, and resolving IP conflicts across network environments. Performing IP address management (IPAM) including subnet planning, tracking, and optimization. Executing end-to-end network implementations and change activities, including planning, risk assessment, execution, validation, and rollback. Supporting and supervising critical network changes under the 4-eyes principle to ensure accuracy, compliance, and zero-impact deployments. Monitoring and troubleshooting DNS/DHCP/IPAM-related incidents, ensuring quick resolution and minimal downtime. Coordinating with cross-functional teams (network, security, application) for seamless service delivery. Following ITIL-based change management processes, including documentation, approvals, and post-implementation reviews. Maintaining operational documentation, SOPs, and knowledge base for DDI infrastructure. Led the planning, coordination, and implementation of large-scale DNS and DHCP architecture changes, including migrations, integrations, and policy redesigns across enterprise-grade networks. Validated and deployed changes in staging and production environments, ensuring all network configurations meet defined standards and security best practices. Change planning, impact analysis, and rollback strategy.
Technical Support Advisor
Teleperformance (TP)
Mar 2023 - Nov 2023
As a Technical Support Advisor, I leveraged my expertise to deliver top-tier technical support to clients, expertly troubleshooting and resolving complex email system issues utilizing standard protocols. My proficiency in configuring voicemail systems, managing DNS records, administering Exchange servers, and setting up email profiles ensured seamless email functionality. Provided comprehensive support for both Outlook Client and Outlook Web Access (OWA), ensuring an optimal user experience across multiple platforms, including desktop, mobile, and web-based applications.
Education
Master of Computer Applications (MCA) - Guru Gobind Singh Indraprastha University (IPU)
2021 - 2023 · Afghanistan
Bachelor of Computer Applications (BCA) - Guru Gobind Singh Indraprastha University (IPU)
2018 - 2021 · Afghanistan
Senior Secondary (XII), Science - Abhinav Public School
2017 - 2018 · Afghanistan
Secondary (X) - Lancer's Convent
2015 - 2016 · Afghanistan
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Skills (11)
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