About
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple prioritize tasks to meet deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Skills & Expertise (14)
Work Experience
Customer Representative
Airtel
Jul 2021 - Jan 2025
Experience in Interacting with customer to understand the business process. Experienced in carrying out requirement gathering components in process. Strong interpersonal skills (clear verbal and written communication and problem-solving skills. Interface to ensure accuracy of booked opportunities in the service now sales automatic tools. Track and reconcile the records of the daily/Monthly volumes metric’s. Coordinated with other internal business partners and customers to keep operations running smoothly and solve both routine and complex problems. Keeping track of requirements, status, and delivery guidelines. Analyzing and resolving errors raised in change requests and defect requests. Communicating with customers to resolve the issues as per company defined SLA’s.
Analyst Trainee
360 Digitmg
Jan 2025 - Present
Developed a database for a retail company to track sales and customer purchases. Wrote SQL queries to generate sales reports, identify top-selling products, and analyze trends. Visualized results in Excel for management reporting. Designed and implemented a database to store employee details, department info, and payroll data. Extracted insights using SQL queries like employee counts per department, salary reports, and performance analysis. Created a database for student grades and attendance. Used SQL to calculate average scores, top performers, and attendance trends.
Education
Bachelor of Commerce in Computer Science - Sri Venkateshwara University Tirupati
2016 - · Afghanistan
Intermediate (IPE) - Rayalaseema Junior College Srikalahasti
2013 - · Afghanistan
Secondary School Certificate (SSC) - Sri Vivekananda School Srikalahasti
2011 - · Afghanistan
