About
Detail-oriented and analytics-driven Data Analyst with strong hands-on experience in Python, SQL (PostgreSQL), Power BI, Tableau, and Advanced Excel. Currently pursuing a Master Diploma in Data Science & Artificial Intelligence. Proven ability to perform data cleaning, preprocessing, EDA, feature engineering, and KPI reporting to deliver actionable business insights. Experienced in handling large datasets, building predictive models, and creating impactful dashboards. Seeking an entry-level Data Analyst / Business Analyst role to support data-driven decision-making in a consulting or analytics-focused environment.
Skills & Expertise (17)
Work Experience
Customer Relationship Executive
Vodafone Idea Ltd.
Nov 2024 - Feb 2025
Resolved 40+ customer queries daily while maintaining 95% customer satisfaction, demonstrating strong problem-solving and communication skills. Reduced average handling time by 20% through clear communication and efficient issue resolution. Analyzed customer concerns and service patterns to improve resolution accuracy and service quality. Maintained compliance with company standards and ensured consistent service delivery in a target-driven environment.
Education
Master Diploma in Data Science & Artificial Intelligence - Boston Institute of Analytics
2025 - · Afghanistan
Bachelor of Commerce (B.com) - Barasat Sandho College (WBSU)
2019 - 2022 · Afghanistan
Certifications
Deloitte Australia Data Analytics Job Simulation on Forage
Deloitte · 2025
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