About
Network Engineer skilled in firewall and VPN configuration, performance monitoring, and troubleshooting. Proven ability to resolve connectivity issues and support security initiatives. Quick learner with strong communication skills and a focus on user experience.
Skills & Expertise (43)
Work Experience
Operation Support Engineer
Wipro Ltd
Oct 2023 - May 2024
Managed incident response to restore services and reduce resolution time. Coordinated with security teams to remediate infrastructure vulnerabilities. Configured and monitored FortiGate firewalls and IPsec VPN tunnels for secure connectivity. Used Cradlepoint, FortiManager, SecureCRT, and GitBash to monitor network performance and integrity. Diagnosed and resolved network connectivity and performance issues. Executed network upgrades, migrations, and expansions with minimal operational disruption. Provided technical support, training, and troubleshooting to end users. Communicated system changes to users to support adoption and reduce issues.
Technical Support Engineer
Business Kashmir
Mar 2021 - Mar 2023
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities. Served as primary point of contact for support relating to owned solutions and products. Microsoft Office 365. Installed and configured operating systems and applications. Configured hardware, devices, and software to set up work stations for employees. Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
J&K Changemakers Breakthrough Fellowship - Bridge Institute
2024 - 2025 · Afghanistan
B.E in Information Technology - Yogananda College Of Engineering And Technology
2016 - 2021 · Afghanistan
Secondary (XII) - Shri Pratap Higher Secondary School
- · Afghanistan
Intermediate (X) - Green Woods Secondary School
- · Afghanistan
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Relocation
Open to Relocation