About
Detail-oriented aspiring Data Analyst with hands-on experience in SQL, Python, Pandas, Power BI, and Excel-based analysis. Skilled in data cleaning, transformation, KPI reporting, dashboard development, exploratory analysis, and translating business questions into structured analytical solutions. Built end-to-end portfolio projects using SQL, Python, Excel, Power BI, and PostgreSQL. Strong communication, coordination, problem-solving, and attention to detail developed through customer-facing and operational roles.
Skills & Expertise
No skills listed yet
Work Experience
Customer Success Associate
Vertex Global Service
Present - Present
Handled customer queries through chat while maintaining accuracy, response quality, and service standards in a fast-paced environment. Applied structured problem-solving, attention to detail, documentation, and communication skills to resolve customer issues. Coordinated with relevant teams when issues required escalation and maintained clear records of customer interactions.
Education
B.A. History (Honours) - Dr. Meghnad Saha College, University of Gour Banga
2018 - 2021 · Afghanistan
Post Graduate Program in Data Science - GUVI
- 2025 · Afghanistan
Certifications
Grade A Certification
GUVI / IITM / HCL / NSDC · 2025
