About
I am a dedicated and detail-oriented professional with 10 years of experience in customer service. I have strong communication, organizational, and administrative support skills. I am experienced in handling front desk responsibilities, managing records, coordinating with clients, and maintaining accurate data. I am currently enhancing my technical skills by learning SQL and Power BI to improve my data management and reporting abilities. I am a quick learner, adaptable, and committed to delivering high-quality work in a professional environment.
Skills & Expertise (19)
Work Experience
Sales Coordinator
Optimal Energy Solutions FZ-LLC
Mar 2024 - Jun 2024
Coordinated cross-functional operations between sales, warehouse, accounts, and logistics to ensure efficient order fulfillment. Prepared and managed sales documentation including Quotations, Proforma Invoices, Packing Lists, Delivery Notes, and Commercial Invoices. Ensured 100% documentation accuracy and timely client dispatch, supporting smooth sales cycles. Handled customer communications, resolving pre- and post-sales inquiries to improve client satisfaction. Tracked inventory availability and order status in coordination with warehouse teams. Maintained Excel-based reports for deliveries, payments, and order progress. Provided administrative and scheduling support to the Sales Manager.
Receptionist & Customer Service Representative
Green Wood English School
Jan 2009 - Apr 2019
Managed front-desk operations, serving as the primary contact for parents, students, and visitors in a high-volume environment. Handled multi-line phone systems, appointment scheduling, visitor management, and access control. Resolved a significant portion of parent inquiries independently, reducing escalations to management. Maintained and updated student records including admissions, attendance, and academic data using CRM systems. Coordinated administrative workflows with transport, accounts, and academic teams. Distributed mass SMS and email communications for official announcements and events. Supported student onboarding, documentation, and front-office operations during peak admission periods.
Education
Master of Science – Mathematics - Kuvempu University
2011 - 2013 · Afghanistan
Bachelor of Science – Physics, Mathematics, Electronics - Mysore University
2005 - 2008 · Afghanistan
Certifications
SQL
Satish Dhawle skill course · 2026
I have completed an SQL certification to enhance my data management and analytical skills. The course covered database fundamentals, writing queries, data retrieval, joins, filtering, and basic reporting. This certification has improved my ability to manage, organize, and analyze data accurately, which supports my performance in administrative and data-related roles.
Excel dashboard
Satish Dhawle skill course · 2026
I have experience in creating interactive dashboards in Microsoft Excel to analyze and present data effectively. I use Pivot Tables, charts, slicers, and formulas to summarize large datasets and generate meaningful insights. My dashboards help in tracking performance, monitoring KPIs, and supporting better decision-making.
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Citizen
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Depends on Offer