About
Data Analyst with nearly five years of healthcare SaaS experience using SQL to investigate, validate, and reconcile production data, combined with an MBA in Business Analytics and hands-on project experience in Python, statistical modeling, and Tableau. Skilled in data cleaning, feature engineering, exploratory analysis, PCA, and K-Means clustering, with a track record of turning multi-source datasets into structured, decision-ready dashboards. Comfortable working across the full analysis lifecycle — from data acquisition and cleaning through modeling, visualization, and business interpretation. Currently expanding into Power BI and Snowflake through DataCamp coursework.
Skills & Expertise
No skills listed yet
Work Experience
Senior Technical Associate
Phreesia
Apr 2024 - Jul 2026
Used SQL to query and validate production data, comparing expected vs. actual records to identify data-quality inconsistencies across healthcare SaaS systems. Investigated REST API integration data to determine data discrepancies. Reduced average production incident resolution time by approximately 28% and accelerated response on critical incidents by more than an hour. Documented technical findings in Jira and Confluence.
Senior Product Support Analyst
Rayden Interactive
Apr 2023 - Apr 2024
Analyzed SaaS product performance issues through application logs, user workflows, and data-flow investigation. Identified recurring workflow and system patterns contributing to customer churn risk. Supported data validation, QA coordination, and release-readiness checks.
Product Support Analyst
Rayden Interactive
Jul 2021 - Apr 2023
Performed structured troubleshooting using logs and workflow analysis across multiple enterprise applications. Documented known issues, root causes, and solutions in a team knowledge base.
Education
MBA, Business Analytics - BITS Pilani
2024 - 2026 · Afghanistan
B.Tech, Computer Science - MIT World Peace University
2017 - 2021 · Afghanistan
Certifications
No certifications added yet
