About
Senior Microsoft 365 Security & Compliance Advisor with strong hands-on experience delivering enterprise-grade endpoint, identity, and data protection solutions. Specialized in Microsoft Defender for Endpoint, Intune, Microsoft Entra ID, Microsoft Purview, and Sentinel, with proven expertise in implementing, optimizing, and securing modern workplace environments. Adept at supporting end-to-end security implementations including device management, threat protection, compliance enforcement, and audit readiness. Experienced in collaborating with architects, project managers, and global stakeholders to deliver scalable, secure, and compliant Microsoft 365 solutions aligned with Zero Trust principles and regulatory frameworks.
Skills & Expertise (33)
Work Experience
Sr. Technical Advisor / Technical Endpoint Engineer
Concentrix
Mar 2024 - Present
Delivered advanced support for Microsoft Defender for Endpoint (MDE) and Antivirus, exceeding SLA and CSAT targets. Resolved complex security issues across EDR, ASR, SmartScreen, controlled folder access, and vulnerability management. Conducted incident investigations using KQL, Live Response, Device Timeline, and Threat Analytics. Assisted with MDE onboarding via Intune, GPO, and MECM/SCCM. Integrated and managed Microsoft Sentinel (SIEM/SOAR), including custom rules, alert tuning, and incident triage. Configured Microsoft Purview and DLP for data classification and policy enforcement. Analyzed logs using Procmon, PSR, Fiddler, HAR, and MDE Client Analyzer. Conducted weekly vulnerability assessments using Tenable and Microsoft Defender, reducing high-risk vulnerabilities. Evaluated endpoint and admin access using Microsoft Defender and Absolute. Supported pilot implementation of Windows 365 Cloud PC, integrating Cloud PCs with Microsoft Intune and Defender for Endpoint to enable secure hybrid work scenarios. Assisted in configuring Microsoft Purview Insider Risk Management policies and supported eDiscovery (Standard) workflows for internal investigations and compliance requests. Supported compliance alignment initiatives by mapping Microsoft 365 security and compliance controls to GDPR, ISO 27001, and SOC 2 requirements and assisting with audit evidence collection. Utilized PowerShell and Microsoft Graph API queries to automate retrieval of device compliance, identity, and security posture data for reporting and visibility. Explored Microsoft Security Copilot use cases to enhance incident investigation efficiency, alert summarization, and security insights in SOC operations. Acted as a security implementation consultant, collaborating with architects and project managers to deliver Microsoft 365 security and compliance solutions aligned with business needs. Performed vulnerability assessments, risk analysis, incident response, documentation, training, research, and cross-functional collaboration in global enterprise environments. Consistently ranked as Highest Achiever for multiple months with 100% Client-SAT and strong client recognition.
Technical Support Associate
Technotask Business Solutions
Jul 2021 - Dec 2022
Delivered frontline support for enterprise endpoints via phone, remote, and email, addressing software, hardware, and OS-level issues. Troubleshot Windows endpoints and applications while adhering to organizational MDAV security and access control policies. Administered Active Directory accounts and group policies to support endpoint identity and access management. Supported secure connectivity for remote endpoints using VPN, Citrix, and Remote Desktop technologies. Monitored endpoint usage, AUX codes, and call volumes using CMS, ensuring SLA compliance and consistent endpoint support quality. Documented recurring endpoint issues and resolutions, contributing to knowledge bases and supporting training teams with endpoint best practices.
Technical Engineer
Compucom CSI Systems
Jan 2023 - Feb 2024
Provided Level 2–3 support for enterprise endpoints, including Windows devices, Microsoft 365–integrated endpoints, and user workstations. Diagnosed and resolved endpoint-related incidents involving OS issues, device performance, security misconfigurations, and access failures through root cause analysis. Implemented and supported endpoint security controls across Microsoft 365, including email security, endpoint access policies, and user/device compliance checks. Assisted with secure endpoint onboarding and policy validation during Microsoft 365 modernization initiatives, including exposure to Cloud PC and compliance workflows. Assisted with endpoint onboarding, configuration, and standardization during Microsoft 365 cloud migrations, ensuring secure endpoint posture and minimal downtime. Performed endpoint performance monitoring, log analysis, and optimization; leveraged Linux fundamentals for cross-platform endpoint troubleshooting. Collaborated with cross-functional teams to document endpoint support procedures, improve endpoint stability, and enhance overall endpoint security posture.
Education
MBA, IT Operations and Management - DY Patil Vidyapeeth
- 2025 · Afghanistan
Bachelor of Business Administration - G.D. Rungta College of Science and Technology
- 2022 · Afghanistan
