samar doloi

IT Support and Data Management Professional

Guwahati, Assam 6+ yrs exp 90 · Outstanding

About

Results-driven IT Support and Data Management Professional with a Bachelor of Engineering in Electronics & Telecommunication. Adept at leveraging technical tools, including SQL, PostgreSQL, and Advanced MS Excel, to optimize data workflows, maintain accurate database records, and enhance operational efficiency. Proven track record in providing comprehensive hardware and software troubleshooting in high-volume environments. Strong communicator committed to delivering exceptional technical and administrative support to drive organizational success.

Skills & Expertise (16)

Advanced MS Excel Advanced

7.0/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Hardware & Software Troubleshooting Intermediate

6.5/10

Years Exp

MS Office Suite Intermediate

6.5/10

Years Exp

Data Validation Intermediate

6.0/10

Years Exp

Record Management Intermediate

6.0/10

Years Exp

Data Entry Intermediate

6.0/10

Years Exp

Reporting Intermediate

6.0/10

Years Exp

OS Installation Intermediate

6.0/10

Years Exp

system configuration Intermediate

6.0/10

Years Exp

workflow optimization Intermediate

6.0/10

Years Exp

Administrative support Intermediate

6.0/10

Years Exp

Cross-Functional Communication Intermediate

6.0/10

Years Exp

Postgresql Intermediate

5.5/10

Years Exp

HTML Intermediate

5.0/10

Years Exp

CSS Intermediate

5.0/10

Years Exp

Work Experience

Junior Assistant

Sonapur Higher Secondary School

Jun 2023 - Present

Administer and maintain extensive student databases using MS Excel, ensuring high data integrity and strict compliance with institutional policies. Spearhead the digitization of record-keeping processes, developing structured filing systems that accelerated data retrieval and reporting times. Deliver prompt IT support for classroom hardware and software applications, minimizing downtime and optimizing the digital learning environment. Facilitate daily administrative and technical operations, streamlining data workflows to boost overall staff productivity. Coordinate cross-functional communications between faculty, students, and administration to ensure seamless information distribution.

Technical Assistant

The Gauhati High Court

Sep 2018 - Mar 2022

Provided Tier-1 IT support and troubleshooting for office software, desktop systems, and proprietary digital tools, resolving technical issues efficiently. Maintained and updated critical administrative databases, executing routine database maintenance to safeguard long-term data integrity and security. Performed complex data entry, extraction, and record-keeping operations utilizing MS Excel, SQL, and PostgreSQL to manage departmental workflows. Authored detailed technical reports, presentations, and dynamic spreadsheets to support daily correspondence and operational tracking initiatives. Configured, monitored, and maintained office IT equipment and network infrastructure, significantly reducing daily operational downtime.