About
Business Analytics professional (MBA) with 4+ years of experience in application support and incident analysis at Cognizant, backed by hands-on skills in SQL, Power BI, DAX, Excel, foundational Python, NumPy and Pandas. Skilled at diagnosing root causes, building dashboards that surface business trends, and translating technical findings into clear, actionable updates for both technical and non-technical stakeholders. Applying that analytical foundation to Data Analyst roles.
Skills & Expertise
No skills listed yet
Work Experience
Programmer Analyst
Cognizant Technology Solutions
Jul 2022 - Present
Investigate and resolve 200+ application incidents/tickets by diagnosing root causes, validating reported issues, and coordinating fixes with development and infrastructure teams, consistently meeting SLA targets across P1–P4 severity levels. Validate fixes for every monthly application release, identifying 50+ defects prior to production deployment and ensuring changes met functional requirements before reaching business users. Partner with cross-functional development, QA, and business teams during production issues, delivering clear root-cause findings and status updates that keep stakeholders aligned and speed resolution. Serve as primary point of contact for business users on application issues, translating technical findings into plain-language explanations that build user confidence in resolution timelines.
Education
MBA – Business Analytics - DY Patil University, Pune
- 2025 · Afghanistan
B.Tech – Electronics & Telecommunication - VIIT Pune
- 2022 · Afghanistan
Certifications
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