About
Operations Excellence Leader with 10+ years of experience in end-to-end Inventory Control and Supply Chain Management. Leveraging advanced Data Analytics (SQL, Power BI, Python) to transform complex operational data into actionable insights that reduce overhead costs and maximize throughput.
Skills & Expertise (17)
Work Experience
Store Manager
Blinkit
Sep 2023 - Jun 2024
Oversee rider operations for your micro-market: planning, onboarding, quality management, productivity tracking, training, and engagement. Manage capacity planning-ensure optimal infrastructure and manpower allocation based on demand and growth projections.
Dark Store Manager
Zepto marketplace pvt. ltd
Nov 2024 - Present
Manage capacity planning-ensure optimal infrastructure and manpower allocation based on demand and growth projections. Drive a culture of continuous improvement using lean methodologies like Gemba and Kaizen to enhance productivity. Streamlined inventory control processes by leveraging data-driven insights, minimizing stock discrepancies and supporting uninterrupted fulfillment operations.
Senior Executive in operations
Flipkart Hyperlocal (Minutes)
Jun 2024 - Nov 2024
Spearheading operations of a newly launched Flipkart Minutes dark store, ensuring smooth setup and scale-up in a fast-paced quick-commerce environment. Collaborating cross-functionally with supply chain, category, and tech teams to improve customer experience and reduce turnaround times. Streamlined inventory management practices by leveraging real-time analytics, resulting in more accurate stock forecasting and significant minimization of wastage.
Operation Controller
Bigbasket
Feb 2022 - Aug 2023
Prepare presentations to share insights and operations data with various management levels and external stakeholders. Coordinated cross-departmental workflows to streamline order fulfillment processes, driving measurable gains in operational efficiency and service quality at Bigbasket.
Senior Customer support Associate
Urbannladder
Dec 2014 - Aug 2018
Assisted customers with order placement, product information, delivery timelines, and return/exchange processes, ensuring a smooth buying journey. Coordinated with logistics, warehouse, and installation teams to ensure timely delivery and customer satisfaction. Handled customer escalations with empathy and professionalism, achieving improved CSAT (Customer Satisfaction Score).
Senior Customer support executive
Furlenco
Aug 2018 - Jan 2022
Accurately diagnose customer needs, research concerns, and provide effective solutions or alternatives. Meet or exceed both individual and team-based qualitative and quantitative goals. Maintain detailed records of customer interactions and resolutions in the CRM or contact center systems. Utilize CRM tools to track, manage, and escalate customer interactions effectively. Upselling the monthly furniture rental subscriptions.
Education
Master of Business Administration - AMITY UNIVERSITY
2025 - · Afghanistan
Bachelor of Commerce and Management - Mumbai University
2013 - 2016 · Afghanistan
Certifications
Excel Mastery
Skillcourse.in · 2026
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