sandhyaa Devi

Bank Teller

Chennai, India 14+ yrs exp 95 · Outstanding

About

A Bank teller with over 10 years of work experience in providing excellent customer service, handling customer transactions, referring credit products and balancing cash drawers with 100% accuracy and an objective to effectively assess customer needs and preferring solutions. Seeking for opportunities in banking or finance remote jobs with an aim to utilize my skill sets and potentials in an effective way.

Skills & Expertise (17)

Microsoft Office Advanced

8.0/10

Years Exp

SQL Intermediate

5.5/10

Years Exp

Software Testing Intermediate

5.5/10

Years Exp

KYC Intermediate

5.0/10

Years Exp

AML Intermediate

5.0/10

Years Exp

C++ Intermediate

4.5/10

Years Exp

Python Beginner

4.0/10

Years Exp

Power BI Beginner

4.0/10

Years Exp

Tableau Beginner

4.0/10

Years Exp

Cyber Security Beginner

3.5/10

Years Exp

IMPS FRS RTGS NEFT PowerPoint Excel Word

Work Experience

HR Executive

Z2a Management Solutions

Present - Present

Managed customer accounts and provided customer service, resulting in a 100% increase in customer satisfaction. Processing both financial like Forex, NEFT, RTGS, IMPS, Payment transfers, Jewel loan transactions and non-financial transactions like ATM/CDM/UPI Claim settlements. Also Death claims settlement, Issuing DD/PO, Fixed deposits and Fastag, Disbursement of Jewel mortgage loans, Customer Salary payments, CTS, Handling cash counter, managing safe deposit lockers, third party cross selling Insurances and solving all enquires at the counters. Managed high work pressure by handling all the counters at a time. Verifying the KYC (Know Your customer) of the customer for Opening Account for resident Individual or NRI customers.

Banker

The Karur Vysya Bank Ltd

Nov 2013 - Mar 2024

Conducting telephonic interviews and face-to-face interviews for both freshers and experienced candidates. Placing selected candidates in domestic or international BPO companies according to their performance. Updating the daily status to the manager. Giving entry level training for the new joinees. Hands on Experience in Core Banking applications like Flexcube and FRS. Analyzed customer financial data to determine the eligibility for financing, resulting in increase in loan approvals. Improved the profit of the bank branch by achieving the targets. Explaining the Digital Products like KVB Dlite Mobile banking, Bharath QR Code, KVB UPI to the customer for user friendly banking. Provided training and mentorship to junior bankers to develop their professional skills.

Service Desk Coordinator

Precision Infomatic

Dec 2010 - Mar 2011

Co-ordinating with clients to solve their issues in biometric equipments like Iris Scanner, Finger Print Scanner and Web cam. Receiving and responding the client request through mails and calls. Taking remote access through Ammy Admin, Team Viewer to solve software issues of biometric devices. Preparing documents for installing Biometric devices for different locations. Coordinating with clients across India in various locations. Fixing appointments for Engineers to install devices in client places. Reporting issue details to project Manager. Updating and tracking the issue details in Ms-Excel and co-ordinating with engineers to close the issues.

MNP Tester Trainee

Tata Teleservices Ltd

Sep 2010 - Oct 2010

Attended the Mobile Portability training Program for a month. Testing the different Mobile service networks for Portability checks across different locations.

Telemarketing Executive

Info Vision Solutions (p) Ltd

Nov 2007 - Nov 2008

Awareness on policies, regulations and guidelines were provided to HSBC customer regarding HSBC credit card. Mentored a team of 10 as a junior Team Leader on credit card - loans and provided trainings on the process. Conducted interviews to hire potential candidate to the team. Analyze daily targets and manage the team's performance to ensure the target is achieved on monthly basis. Updating the status to the client and responding to e-mails quickly.

Teller Caller and Coordinator

Jayam Web Solutions

Jun 2005 - Nov 2007

Scheduling appointments with the clients for web designing, domain registration, graphics designing, web hosting, logo designing, web site Re-designing, web site maintenance, flash presentation and software solution. Handling calls effectively, maintaining customer databases, answering customer inquiries by ensuring customer satisfaction. Understanding customer needs and processing all customer purchase requests accordingly.