sandhya prabhakar

Data Analytics and Business Intelligence

Bangarpet, Karnataka 2+ yrs exp 85 · Excellent

About

Detail-oriented and analytical professional with experience in customer support operations and data analysis. Proficient in Python, SQL, Excel, and Power BI for data cleaning, reporting, visualization, and business insights. Skilled in identifying trends, preparing reports, and supporting decision-making through data-driven approaches. Seeking opportunities in Data Analytics and Business Intelligence.

Skills & Expertise (17)

Team Collaboration Advanced

7.0/10

Years Exp

Attention to Detail Advanced

7.0/10

Years Exp

Microsoft Excel Advanced

7.0/10

Years Exp

Communication Skills Advanced

7.0/10

Years Exp

Critical thinking Advanced

7.0/10

Years Exp

Problem Solving Advanced

7.0/10

Years Exp

Data Analysis Intermediate

6.5/10

Years Exp

Reporting Intermediate

6.5/10

Years Exp

Python Intermediate

6.5/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Data Interpretation Intermediate

6.0/10

Years Exp

Pandas Intermediate

6.0/10

Years Exp

Jupyter Notebook Intermediate

5.5/10

Years Exp

NumPy Intermediate

5.5/10

Years Exp

Dashboard Development Intermediate

5.5/10

Years Exp

Power BI Intermediate

5.5/10

Years Exp

Matplotlib Intermediate

5.0/10

Years Exp

Work Experience

Senior Customer Support Associate

Firstsource

Mar 2024 - Present

Managed customer queries and maintained accurate records of customer interactions. Prepared reports using Microsoft Excel and tracked key performance indicators (KPIs). Analyzed operational data to identify trends and improve process efficiency. Collaborated with cross-functional teams to resolve customer issues and enhance satisfaction. Maintained data accuracy and generated periodic reports for management review. Supported business operations through data-driven insights and performance reporting.