About
IT Professional with 8+ years of experience in Technical Support, IT Infrastructure Management, Team Leadership, and Cyber Security Operations. Proven ability to troubleshoot complex issues, lead high-performing teams, manage security incidents, and collaborate with cross-functional stakeholders. Skilled in implementing security controls, monitoring threats, and improving operational efficiency.
Skills & Expertise (37)
Work Experience
Sr. Associate – Cyber Security
ProTechmanize Solutions(I) Pvt Limited
Sep 2023 - Present
Manage and maintain the Netskope Admin Console for day-to-day security operations. Configure Netskope Next-Gen Secure Web Gateway (SWG), CASB, Real-time Protection, Endpoint Protection, SSL Decryption, and DLP modules. Create, modify, implement, and fine-tune security policies. Monitor Netskope alerts, anomalies, threat events, and logs. Coordinate remediation actions with SOC, IT, and end users.
Tech Support - Team Leader (Pan India level)
Probox Solutions India Private Limited
Apr 2022 - Aug 2023
Managed a team of 15 system Engineers responsible for building, deployment, recovery and new technology installs for entire Asset Lifecycle of 5000+ PCs and laptops across Pan India level. Prepared weekly, monthly and quarterly engineer’s incident reports. Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
Technical Support Engineer
Cognizant Technologies Solutions
Feb 2018 - Mar 2022
Troubleshoot and resolve end-user hardware, operating system, and software related Problems. Troubleshoot and resolve basic network and server access problems for end-users. Conducting and Participating in Training (Technically).
Education
Bachelor of Computer Application (BCA)
- · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (37)
Click a skill to find developers with the same skill
