About
QA Engineer with 2+ years of experience in manual testing, defect triage and validation of web-based enterprise applications in cargo domain. Proficient in functional, smoke, regression and integration testing with hands-on experience analysing, reproducing, and closing 200+ client-reported issues. Familiar with Azure DevOps, ALM, SOAP UI for API Testing, defect lifecycle management and end-to-end QA processes. Experienced in client-facing communication, root cause analysis and working with cross functional teams. Strong understanding of SDLC and STLC. Currently building hands-on skills in test automation using Selenium and Java, with a keen interest in contributing to automation frameworks and CI/CD pipelines.
Skills & Expertise (16)
Work Experience
Solutions Engineer
IBS Software Private Limited
Nov 2025 - Present
Performed API testing using SOAP UI, validating request/response flows, error handling, and data consistency across integrated systems. Performed end-to-end manual testing on airline cargo workflows using iCargo, covering booking, pricing, and shipment handling modules. Executed smoke, sanity, regression, functional, and integration testing across multiple release cycles to ensure application stability. Designed and executed test cases and exploratory scenarios, identifying critical edge-case defects prior to production release. Logged, tracked, and managed defects using Trackspace, ensuring efficient resolution and minimal re-open rates. Worked in an Agile-based environment, supporting continuous testing and faster defect resolution across releases. Collaborated with developers and stakeholders during UAT cycles to validate business-critical functionalities before deployment. Proactively identified defects during smoke, functional, regression and integration testing, raised them with clear reproduction steps and documentation, and retested fixes to ensure successful closure.
Solutions Engineer
American Airlines
Sep 2023 - Oct 2025
Supported regression testing and functional testing by executing test cases and validating key workflows during major release cycles, ensuring critical functionality remained stable. Analyzed and triaged 200+ client-reported issues as tickets, bugs and user stories on Azure DevOps with detailed analysis. Replicated 50+ defects in staging, performing root-cause analysis, and provided detailed documentation for replication thus optimizing triage efforts by 70%. Facilitated daily client calls and led weekly triage meetings with developers and other stakeholders to review severity, priority, release impact, and defect progress, ensuring clear communication and fast turnaround. Collaborated closely with developers to clarify requirements, verify fixes, and maintain structured QA processes. Participated in sprint planning, daily stand-ups, and retrospectives in an Agile environment. Designed and executed detailed test cases and test scenarios based on business requirements and user stories.
Education
Bachelor of Technology – Information Technology - Rajagiri School of Engineering and Technology
2019 - 2023 · Afghanistan
Higher Secondary School (12th CBSE) - Our Own English High School, Sharjah
2018 - 2019 · Afghanistan
High School (10th CBSE) - Our Own English High School, Sharjah
2016 - 2017 · Afghanistan
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Skills (16)
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