About
PL-300 Certified analytics professional with 1.7 years of experience in reporting, performance analysis, and process improvement, along with hands-on experience developing a full-stack analytics solution from data ingestion and transformation to interactive dashboards and business insights. Driven to solve business problems through data-driven analysis and effective reporting.
Skills & Expertise (33)
Work Experience
Assistant Systems Engineer
Tata Consultancy Services
Sep 2024 - May 2026
Analyzed 500+ support incidents in BMC Helix to identify recurring issues and performance trends, performing Root Cause Analysis to drive process improvements. Monitored service performance metrics and maintained 95%+ SLA adherence by tracking ticket trends and escalating critical incidents for resolution. Maintained accurate incident records and documented issue resolutions and trends, ensuring data quality and consistency for reporting and stakeholder communication.
Education
B.E - Electronics and Communication Engineering - Panimalar Engineering College
2020 - 2024 ยท Afghanistan
Certifications
Microsoft Power BI Data Analyst Associate (PL-300)
Microsoft ยท 2026
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Skills (33)
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