Swapna Sangu

Business Analyst | Product Analyst

Hyderabad, Telangana 4+ yrs exp 94 · Outstanding

About

Business Analyst with experience across SaaS, ERP, CRM, eCommerce and restaurant-tech products, with basic exposure to AI-powered analytics and AI use cases. Skilled in requirement elicitation, business and functional requirements, BRD/FRD, user stories, acceptance criteria, process mapping, UAT and Agile delivery. Experienced in translating business needs into product requirements across ERP, POS, Shopify, CRM and third-party integrations, with hands-on exposure to SQL, GA4, Postman, Azure DevOps, Jira and ServiceNow.

Skills & Expertise (34)

Requirement Elicitation Advanced

7.5/10

Years Exp

Stakeholder Management Advanced

7.0/10

Years Exp

User Stories Advanced

7.0/10

Years Exp

Process Mapping Advanced

7.0/10

Years Exp

UAT Advanced

7.0/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Tableau Intermediate

6.5/10

Years Exp

Excel Dashboards Intermediate

6.0/10

Years Exp

API Integrations ServiceNow Bigcommerce Shopify Pos CRM KPI Reporting Data Validation Postman Figma Wireframing GA4 SDLC Jira Azure DevOps Backlog Refinement Sprint planning Scrum User journeys Document review Sentiment Analysis Gap Analysis Acceptance Criteria Frd BRD

Work Experience

Business Analyst | Product Analyst

Sune Solutions Pvt. Ltd.

Feb 2026 - Aug 2026

Analyzed the end-to-end Dine-In QR ordering journey and defined POS enhancements supporting dine-in and multiple order types. Defined requirements for the Merchant Dashboard, enabling 5+ restaurant merchants to monitor sales performance and configure auto-accept/manual-accept order workflows. Led the Menu Simplification initiative by redesigning the merchant menu-upload template around restaurant-provided formats, reducing onboarding time by 85%. Defined business requirements for the Shiprocket Hyperlocal Integration, enabling automated delivery-partner selection and reducing delivery-exception handling time by an estimated 20%. Defined store-visibility rules and operational scenarios governing app behavior, plus store-to-franchise conversion and future-order flow requirements. Defined CRM workflows including attribute-based revenue campaigns and ran 10+ targeted birthday/anniversary campaigns to support customer engagement. Gathered client requirements for 8+ Admin Panel reports and an AI-powered Customer Feedback Analytics Dashboard; defined basic requirements for sentiment analysis and feedback categorization, delivering sentiment analysis across 2 restaurant platforms. Performed GA4 and CRM data mapping across key product pages and analyzed customer-journey sessions to surface behavioral insights for business improvement. Facilitated sprint grooming, backlog refinement and UAT across Product, Engineering and QA teams; managed Azure DevOps sprint-board tracking and queries.

Business Analyst | Junior Project Manager

Snapper IT

Jan 2025 - Feb 2026

Led requirement elicitation for Shopify applications and ERP–CRM integrations supporting B2B eCommerce clients. Defined end-to-end integration workflows for the Zimble ERP Integration Platform, synchronizing product, inventory, pricing and order data across AP21 ERP, Shopify and BigCommerce. Owned business analysis and end-to-end SDLC delivery for a B2B eCommerce client site, designing 20+ pages and defining wholesale pricing, customer-login and RRP logic. Delivered functional requirements for 3 Shopify applications—Afterpay Order ID Update, Discount Metadata Management and Visual Product Customization—and supported the Shopify 1.0-to-2.0 migration. Performed API validation using Postman across 45+ requests, testing success/failure scenarios across integration touchpoints. Handled ad-hoc requirement elicitation and delivery for a pharmacy network client.