sanjana santhosh
Assistant Operations Manager
About
Operations and analytics-focused professional with 4+ years of experience in US Healthcare Revenue Cycle Management, progressing from Senior Analyst to Lead Analyst and Assistant Operations Manager. Experienced in leading 27–29 analysts, work allocation, productivity and quality reporting, audits, coaching, escalation management, process improvement, and daily collaboration with US onshore stakeholders. Strong hands-on experience with Excel-based MIS reporting, KPI tracking, trend analysis, and operational decision support. Currently completing Business Analytics training to broaden into remote analytics, operations, AI/data-adjacent, and other knowledge-work roles.
Skills & Expertise (22)
Work Experience
Assistant Operations Manager
R1 RCM
Apr 2026 - Present
Lead daily operations for a US Healthcare RCM team supporting DRG appeals and denial-management workflows. Manage 27–29 analysts across work allocation, productivity, quality, attendance, SLA compliance, and operational priorities. Prepare daily productivity reports, MIS dashboards, allocation trackers, and Excel-based operational reports for leadership. Perform quality audits and review analyst work against client and internal quality standards. Analyze productivity trends, quality gaps, and workflow bottlenecks to identify improvement opportunities. Reduce operational escalations through structured coaching, feedback, and process guidance. Collaborate daily with US onshore partners through meetings and email to resolve operational issues. Support onboarding, knowledge transfer, and implementation of process updates across the team.
Lead Analyst (Team Leader)
R1 RCM
Aug 2025 - Mar 2026
Managed workflow allocation and monitored productivity and quality for the DRG team. Presented weekly operational updates and process discussions during client stand-up meetings. Created and delivered process training in collaboration with the training team. Served as a primary escalation point for analysts and mentored team members.
Senior Analyst
R1 RCM
May 2022 - Aug 2025
Specialized in DRG denial analysis, appeal drafting, appeal approvals, and Med-Trak approval processes. Reviewed denied claims, corrected appeals, and supported reimbursement outcomes through accurate appeal handling. Selected for priority projects based on consistent performance and subject-matter expertise. Trained approximately 50–70 analysts on DRG processes, payer updates, and quality expectations.
Education
MA in English Literature - IGNOU
2021 - 2023 · Afghanistan
B.Com (Computers) - Vivekananda Degree College
2017 - 2020 · Afghanistan
Certifications
Business Analytics Certification
ExcelR · 2026
R1 Certificate of Recognition for exceptional performance
R1 RCM · 2023
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Skills (22)
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