About
Customer-focused Technical Support professional with a Master’s degree in Cybersecurity and Forensic Information Technology and hands-on experience in troubleshooting systems, analyzing technical issues, and delivering reliable solutions. Experienced in working with operating systems, networking fundamentals, and security analysis tools. Proven ability to diagnose technical problems, collaborate with cross-functional teams, and provide clear communication to resolve issues efficiently. Strong experience in training, documentation, and operational support with a focus on delivering high-quality customer experience and maintaining service-level expectations.
Skills & Expertise (29)
Work Experience
Security Threat Analyst Intern
Immersive Labs, UK
Sep 2022 - Mar 2023
Performed SIEM monitoring, log triage, and alert investigation using Microsoft Defender ATP and Splunk. Conducted phishing simulations and email threat analysis, improving detection accuracy for enterprise users. Participated in red/blue team adversary simulation labs, analysing attacker TTPs and mapping them to MITRE ATT&CK. Investigated suspicious network traffic using Wireshark, identifying malicious DNS requests and C2-like behaviour. Generated incident response reports, including attack timelines, root cause analysis, and remediation guidance. Supported vulnerability assessments and patch coordination, reducing security gaps across cloud and endpoint assets.
Operation Support and Trainer & Team Lead
Tesco Frozen Food Distribution, UK
May 2023 - Jun 2025
Provided robust operational and system support, acting as the primary point of contact for employees and resolving complex technical/process issues to minimize disruption. Developed and conducted comprehensive training for new hires on proprietary systems, workflows, and safety procedures, ensuring rapid and compliant onboarding. Diagnosed root causes of operational deficiencies using data/feedback, collaborating with management to design and implement effective, long-term solutions that improved efficiency and output quality. Established and maintained a centralized documentation repository with up-to-date materials, incident reports, and standardized procedures, ensuring knowledge transfer and business continuity. Cultivated seamless, proactive communication across diverse teams, acting as a liaison to address friction, clarify requirements, and accelerate issue resolution, significantly improving cross-functional efficiency.
Cybersecurity & Forensic Intern
Shiash Infotech, Chennai, Tamil Nadu
May 2021 - Aug 2021
Conducted endpoint security audits for Windows systems and supported vulnerability assessments. Provided L2 technical support for desktops, AD, and MS365 environments. Resolved IT tickets using ServiceNow/Freshdesk, meeting SLA targets and improving response efficiency. Delivered user training on endpoint security and identity management, reducing recurring incidents. Assisted infrastructure and security teams during security alerts and system outages.
Education
Master of Science in Cyber Security in Forensics and Information Technology - University of Portsmouth
- 2023 · Afghanistan
Bachelor's in Engineering in Electronics and Communication Engineering - Sri Venkateswara College of Engineering and Technology
- 2021 · Afghanistan
