About
Experienced IT professional with 8 years of proven expertise in Functional QA Testing, API Testing, Manual testing, web and Mobile testing. Specialized in diverse business domains including E-Commerce, HRM, and CRM. Proficient in running SQL queries to extract and manipulate data for testing purposes. Demonstrated ability to collaborate effectively with cross-functional teams to deliver high-quality software solutions. Passionate about leveraging technology to drive business success and enhance user experience.
Skills & Expertise (44)
Work Experience
Not specified
Persistant Systems
Sep 2024 - Dec 2024
Not specified
Senior Analyst
Teleperformance Pvt Ltd || Flipkart Internet Pvt. Ltd.
Sep 2018 - May 2021
During my tenure, I was dedicatedly involved in the management and enhancement of an internal application known as Smart Assist. This application serves as a pivotal intermediary tool bridging the interaction between our customer support team and the customers where I was involved in the TOA (Token of Apology) wallet amount module and in the refunds mode section. At its core, Smart Assist is designed to streamline and optimize various critical functions essential for efficient customer support operations. These functions encompass creating returns, cancelling orders, providing returns, providing refunds and a diverse array of other tasks.
Senior Specialist
Flipkart Internet Pvt. Ltd.
May 2021 - May 2024
Return process testing involves validating that the system correctly handles customer-initiated return requests. This includes ensuring that return requests are acknowledged through notifications, accurate refund calculations are processed, and inventory is updated accordingly. The return status must be reflected properly in both the customer's account and the admin panel, with all data correctly logged in the order history. Cancellation process testing focuses on verifying that the system correctly processes order cancellations. This includes confirming that the order is removed from the processing queue, refunds are accurately processed (if applicable), and inventory is updated. The system should handle partial and full cancellations appropriately and provide clear communication to the customer.
Not specified
Hinduja Global Solutions
Jul 2016 - Mar 2018
Not specified
Senior Engineer-QA
Future Focus Infotech
Jan 2025 - Dec 2025
Worked as an end-to-end tester for Billtrust client, focusing on invoice processing flows. Tested multiple applications involved in invoice generation and storage in MySQL. Prepared documentation to support AWS navigation during the migration effort. Contributed to several releases, including feature updates and new enhancements. Performed smoke, sanity, regression, and post-rollout validations to ensure smooth and stable deployments.
Education
Bachelor of Engineering in Computer Science - Sri Padmavathi Mahila Vishvavidyalayam
2012 - 2016 · Afghanistan
