About
To work towards achieving greater success in my career through hard work, consistency and the ability to work and lead with others to achieve organizational goals, aims and objectives. To utilize my skills to the fullest and to generate new ones under the guidance of those who are experienced.
Skills & Expertise (38)
Work Experience
Quality Assurance (Internship)
Internetsoft private limited
Feb 2026 - Present
Performed manual testing on a POS (Point of Sale) billing system used in restaurant and retail setups. Tested complete flow including order creation, billing, taxes, discounts, and payments (cash/card). Verified data between POS app and backend dashboard to ensure accurate transactions and reports. Checked EOD reports and sales data for correctness. Identified and reported UI issues, calculation errors, and data mismatches. Performed exploratory testing by trying different user scenarios and edge cases. Additional Work – Ceolive (Web Platform): Tested features like post creation, like/dislike, and comments. Verified UI behavior and data updates after user actions. Ensured smooth user interaction and functionality.
Online Business Analyst
Atidiv India
Nov 2024 - May 2025
Handled business listing update requests from small business owners, ensuring accuracy and compliance with Yelp standards. Researched and verified information across trusted databases, social media platforms, and search engines before approving changes. Maintained data integrity by validating customer inputs and preventing fraudulent or incorrect updates. Supported platform reliability and customer trust by ensuring verified, accurate business information was published.
Analyst
eClerx India
Jan 2024 - Nov 2024
Hands-on experience in the blended process at eClerx, efficiently managing chat and voice-based customer queries. Consistently maintained an 80%+ customer satisfaction rate and achieved an average handling time (AHT) of 8 minutes. Collaborated with cross-functional teams to reduce downtime, streamline workflows, and enhance overall service quality. Strengthened communication, analytical, and problem-solving skills while serving as a bridge between clients and internal teams. Demonstrated strong adaptability and quick learning ability in a fast-paced support environment. Proactively identified common customer issues and suggested process improvements, contributing to better team efficiency and customer experience. Experienced in handling billing queries, mobile line sales, and ensuring accuracy in customer account updates.
Education
B.E.(Computer Engineering) - Savitribai Phule Pune University
2020 - 2023 · Afghanistan
Diploma(Mechanical) - MSBTE
2016 - 2020 · Afghanistan
HSC - Maharashtra State Board
- 2016 · Afghanistan
SSC - Maharashtra State Board
- 2013 · Afghanistan
Certifications
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Skills (38)
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