About
Results-driven Full Stack Developer with 1+ year of industry experience as a Technical Support Engineer at Vyapar, a leading product-based company in Bangalore, combined with a strong portfolio of production-ready web applications. Skilled in diagnosing technical issues, collaborating with engineering teams, and improving product quality through structured support processes. Proficient in React.js, HTML5, CSS3, JavaScript (ES6+), Tailwind CSS, and Firebase Firestore. Adept at component-based architecture, REST API integration, NoSQL databases, and CI/CD pipelines via Netlify. Passionate about delivering performant, cross-browser-compatible, and user-friendly web experiences.
Skills & Expertise (19)
Work Experience
Technical Support Engineer
Vyapar
Mar 2025 - Apr 2026
Provided technical support for Vyapar's product suite used by 10M+ small business owners across India, resolving issues related to invoicing, inventory management, and accounting modules. Diagnosed and troubleshot complex technical issues reported by customers, coordinating with the engineering team to ensure timely resolution and minimize product downtime. Documented recurring bugs and user-reported issues, creating detailed tickets and logs that helped the product team prioritize fixes and improve overall product quality. Assisted customers in understanding product features, guiding them through onboarding, configuration, and best practices to maximize their use of the platform. Maintained a strong knowledge base of the product's technical architecture, enabling faster root-cause analysis and first-contact resolution of support tickets. Collaborated with cross-functional teams including developers and QA engineers to reproduce, validate, and verify bug fixes before product releases. Contributed to the internal support documentation and FAQ resources, reducing repetitive queries and improving the self-service experience for end users.
Education
Bachelor of Engineering (B.E.) in Computer Science - Global Nature Care Sangathan Group of Institution
2020 - 2024 · Afghanistan
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Open to Relocation
Skills (19)
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