Skills & Expertise (6)
Work Experience
L1 Support Engineer
Netlink ICT Pvt Ltd
08-2024 - 08-2025
Monitor Customer Complaints and service via ticketing and escalate unresolved issues to L2/L3. Perform troubleshooting for ONT/OLT, PON Interfaces. Assist in basic configuration of OLT and ONT devices. Support end users for Firmware upgrades and maintenance of Optical power levels.
Education
B.E Mechatronics
2018 - 2022 · India
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Open to Relocation
