Saraswathi T S

Senior Customer Support Executive

Chennai 2+ yrs exp 72 · Very Good

About

Experienced over 3 years in Google Ads and Google Analytics and trained in Software Testing. Skilled in Campaign Optimization, analytics, and manual testing. Adept at enhancing operational efficiency and delivering exceptional client satisfaction.

Skills & Expertise (7)

Google Ads Intermediate

7.4/10

Years Exp

Google Analytics Intermediate

7.4/10

Years Exp

Manual Testing Intermediate

5.8/10

Years Exp

Jira Intermediate

5.0/10

Years Exp

Automation Testing Beginner

4.6/10

Years Exp

Selenium WebDriver Beginner

3.8/10

Years Exp

Java Beginner

3.8/10

Years Exp

Work Experience

Senior Customer Support Executive

Google Operations Center

Aug 2019 - Mar 2020

Handled customer inquiries and provide timely and accurate solutions via phone, email and chat regarding Google Ads, Google Analytics and Google Merchant Centre. Assisting customers (Domestic and International customers) in creating new Google Ads account. Help advertiser (customer) in optimizing Google Ads account to enhance the Ads performance by checking the campaign structure (Campaign Optimization). Educate client end users on product usage, from the basics to best practices. Worked on internal product initiatives like migration of accounts, bulk uploads, billing, Google Analytics, Google Merchant Centre under Google’s direction.

Senior Process Executive

Cognizant Technology Solutions PVT Ltd

Nov 2018 - Aug 2019

Dealing with customer enquiries over phone. Maintain relationship with clients by providing support, information, and guidance. Researching and recommending new opportunities - recommending profit and service improvements. Help advertisers with campaign optimization to enhance Ads performance.

Analyst

Global Logic Technologies

May 2015 - Sep 2016

Check the quality of the content for advertisement and ensure text, audiovisual content that goes online is not offensive or violates any copyright laws. Handling various operations of online advertising in Google. Review and analyze the content as per Google’s policies, ensuring to be spam free and user friendly. Used Buganizer tool to identify and analyze bugs raised by the users.