About
IT Support Engineer with 1+ years of experience in technical support, data center operations, and troubleshooting for Windows/Linux environments. I am skilled in incident management, hardware maintenance, and cloud fundamentals. Strong understanding of networking protocols, ITIL processes, and system administration. Proven ability to deliver timely resolutions and ensure 99.9% system availability.
Skills & Expertise (30)
Work Experience
Desktop Support Engineer
Evision Technolab Pvt. Ltd.
May 2024 - Nov 2024
Delivered technical support for desktops, laptops, and network connectivity across multiple departments. Resolved issues related to OS boot failures, email configurations (MS Outlook), and software crashes. Managed incident and service request tickets using ServiceNow within defined SLAs. Performed user profile migrations, system imaging, and data backup for new deployments. Troubleshoot hardware issues, including RAM, HDD, and basic network components.
Technical Support Engineer S1
Team Computers Pvt. Ltd. (Nxtra Data Centre Deployed)
Dec 2024 - Aug 2025
Provided technical support for servers and end-user environments in a data center, including basic server administration and configuration such as operating system installation, IP configurations, service rights, and backup scheduling. Installed, configured, and maintained Windows Server 2016 and Windows 10/11 systems, while getting hardware up and ready for remote access through stacking and basic configuration for routers, switches, and firewalls. Performed hardware replacements, including RAM, HDD, riser cards, CPU, SFP, NIC, and accessories, ensuring minimal downtime. Configured IP addressing, NIC settings, and inner rack cable installation of customer-provided cables and patch chords (up to 10 cables, fiber/copper). Executed operating system and hardware drivers’ updates/installations (licensed versions), LED monitoring, loop testing on IT rack equipment (excluding MUX), and system health checks to ensure optimal performance. Managed basic infrastructure (hardware level) troubleshooting, including initial steps required, and active participation in troubleshooting alongside customer IT teams. Handled hard reboots of servers, pushing or toggling switches, power recycling (powering on and off), and observing/describing the status of panel LEDs or other visual parameters on equipment. Inserted/changed pre-labeled customer-provided media (CD/DVD/tapes) and checked/swapped/verified/plugged/unplugged labeled network patch chords per customer instructions. Coordinated intra-rack customer-provided patch chords installation and commissioning, as well as vendor coordination for logistic movements (in/out, RMA) of customer racks and IT equipment, with packing materials and details provided by customers. Replaced hot-swappable customer-provided hardware components, with details and instructions provided by customers. Facilitated temporary access for customer representatives to DC (escorting customers or vendors to allocated areas) and entered/executed commands through console interfaces (specific accessories provided by customers if required). Identified assets (installed, movement in/out) in racks/DC, fire safe vaulting of customer's backup media, and inserted customer-provided media (CD/DVD/USB/external HDD) for application loading. Managed vendor coordination, RMA processing, and secure media transfers in compliance with policies. Troubleshot and resolved complex hardware, software, network, or infrastructure issues. Managed Windows Server environments, a foundation for Azure Virtual Machines (VMs). Performed hardware replacements and troubleshooting, skills transferable to Azure infrastructure management. Monitored system health and performance, aligning with Azure Monitor and Log Analytics. Worked with network configurations (IP, NIC settings), relevant to Azure Networking (VNet, NSG, Load Balancers).
Technical Support Engineer
Accell Limited (Renault India Deployed)
Aug 2025 - Present
Delivered comprehensive Level 1/2 technical support by diagnosing and resolving hardware, software, and network-related issues for end users. Administered user accounts, access permissions, and password resets through Active Directory and the Office 365 Admin Center. Set up, configured, and maintained laptops, desktops, printers, and mobile devices to ensure optimal performance. Identified and resolved network connectivity problems, including VPN failures, Wi-Fi issues, and IP configuration conflicts. Efficiently handled 30+ support tickets daily while consistently achieving 100% user satisfaction through timely issue resolution. Supported IT infrastructure projects, including system upgrades, software rollouts, and device imaging initiatives. Utilized a range of IT tools and platforms, such as ServiceNow, IT Trak, PCAdm 2, ZTP, Lime, and Microsoft Outlook, to streamline support operations and documentation.
Education
B.Tech in Electrical Engineering - Narula Institute of Technology
- 2024 · Afghanistan
Diploma in Electrical & Electronics Engineering - SRM Polytechnic College
- 2021 · Afghanistan
Matriculation (10th) - Shishu Bihar H/S School
- 2014 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (30)
Click a skill to find developers with the same skill
