About
Creative customer care & healthcare insurance operations professional with 10+ years of experience in customer service, claims processing, banking collections, sales, and team management. Strong analytical ability, communication skills, and problem-solving mindset. Recently up skilled in Data Science with hands-on ML projects.
Skills & Expertise (13)
Work Experience
Supervisor
Godrej & Boyce
Jan 2024 - Jan 2024
Managed workflow, trained new hires, prepared schedules, reported to HR, resolved issues, and evaluated performance.
Customer Care Executive
ConneQt Business Solutions Pvt Ltd
Jan 2022 - Jan 2023
Handled inbound/outbound calls, resolved customer issues, reduced complaints, maintained reports, improved satisfaction.
Senior Rep – Insurance Ops
NTT DATA
Jan 2018 - Jan 2021
Reviewed claims, verified member/provider info, coordinated benefits, ensured quality benchmarks.
Sales Executive
Retail Hub Solution
Jan 2014 - Jan 2018
Achieved sales goals, negotiated deals, improved client loyalty, boosted revenue.
Sr Relationships Executive – Banking (Loans & Credit)
Suryoday Small Finance Bank
Feb 2025 - Nov 2025
Followed up with customers on overdue EMIs through calls and messages, explained dues and consequences of non-payment. Identified reasons for delays (job loss, medical issues, financial difficulties) and offered repayment solutions per bank policy. Negotiated repayment plans and encouraged timely payments. Maintained accurate communication records and ensured polite and professional communication to help customers close dues and improve repayment behavior.
Education
MBA (HR & Finance) - Annamalai University
2014 - · Afghanistan
B.A. Defence & Strategic Studies - Voorhees College
2010 - · Afghanistan
Higher Secondary - Don Bosco School
2007 - · Afghanistan
SSLC - Don Bosco School
2005 - · Afghanistan
Certifications
Data Science
Innovate Technologies · 2024
