About
Product operations professional with hands-on experience in mobile app testing, bug tracking, and customer feedback analysis. Worked closely with product and engineering teams to validate new features, identify issues, and support smooth product releases. Experienced in supporting product workflows, analyzing user issues, and improving overall product experience in fast-paced digital product environments.
Skills & Expertise (11)
Work Experience
Operations & Esports Associate
Nodwin Gaming
Sep 2023 - Feb 2024
Supported operational activities for esports tournaments and gaming events. Coordinated with internal teams and external partners to ensure smooth event execution. Assisted in documentation and communication processes related to tournament operations.
Specification Coordinator
Unilever (Third-Party Contract)
May 2022 - Aug 2023
Created and maintained product specification documentation for global product formulations. Coordinated with R&D, packaging, and manufacturing teams to update product information. Ensured documentation accuracy and compliance with internal product standards.
Product Operations Associate
Bebetta
Mar 2024 - Present
Supported product operations for a mobile gaming platform transitioning from fantasy cricket tournaments to casual reward-based games. Performed manual testing of mobile app features, validating gameplay flows, contest participation, and reward redemption journeys. Identified UI and functional issues during testing cycles and documented bugs for resolution. Assisted with contest setup and backend configurations, ensuring correct timing, entry limits, and reward structures. Conducted customer feedback calls and support interactions to understand user issues and product usability challenges. Verified feature functionality after updates and supported product release validation processes.
Education
Master of Science (M.Sc.) - K. J. Somaiya College of Science & Commerce
- · Afghanistan
Bachelor of Science (B.Sc.) - K. J. Somaiya College of Science & Commerce
- · Afghanistan
