About
Dedicated professional with experience in relationship management, customer support, and data analysis. Skilled in Python, SQL, Power BI, and Advanced Excel, with proven ability to analyze data, build dashboards, and support decision-making. Strong communication, leadership, and problem-solving skills with exposure to international processes and education recruitment. Seeking opportunities to contribute as a Data Analyst / Business Analyst.
Skills & Expertise (12)
Work Experience
Executive
Amazon
Mar 2024 - Sep 2024
Managed order-related queries and backend operations for North American clients. Ensured 100% SLA compliance and smooth coordination across departments.
Teacher
CINI NGO
Mar 2017 - Jan 2022
Worked as a teacher for classes 8 to 10. Involved in the HANS project.
Associate
Teleperformance
Jan 2023 - Feb 2024
Resolved customer issues via inbound and outbound calls. Maintained customer satisfaction and achieved performance targets.
Executive (Junior Relationship Manager)
Crizac
Feb 2025 - Present
Manage and strengthen relationships with recruitment agents and partner institutions across the UK, Canada, Ireland, Australia, and New Zealand. Facilitate student recruitment processes by acting as the bridge between universities and education consultants. Conduct training sessions for recruitment agents and monitor student recruitment performance. Handled international voice calls, assisting customers with billing, product, and service-related queries. Resolved escalations within SLAs and improved first-call resolution rates.
Education
B.A. Graduation - Calcutta University
- 2021 · Afghanistan
Higher Secondary (H.S) - WBCHSE
- 2018 · Afghanistan
Madhyamik - WBBSE
- 2016 · Afghanistan
Certifications
No certifications added yet
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Skills (12)
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