Skills & Expertise (29)
Work Experience
Smart Connect Advisor - Data Analysis & Reporting
Tally Solutions Pvt Ltd. (Client – via Xpheno Pvt Ltd)
Nov 2024 - Dec 2025
Imported and consolidated sales and renewal data from multiple channel partners into Salesforce Dashboards. Cleaned, validated, and modelled messy partner data to ensure accuracy and consistency. Prepared and distributed clean datasets to internal sales teams for renewals, upsell, and follow-up Activities. Tracked KPIs including renewals, partner performance, and revenue trends. Designed and automated Power BI and Excel dashboards for consolidated reporting. Delivered actionable insights contributing to a 20% improvement in customer retention. Reduced manual reporting effort through automation and standardized workflows.
Smart Connect Advisor-Sales
Tally Solutions Pvt Ltd. (Client – via Xpheno Pvt Ltd)
Jul 2022 - Oct 2024
Conducted outbound calls to existing customers to educate them on new Tally updates, features, and compliance changes, positioning them as value-add solutions for their businesses. Delivered consultative product recommendations based on customer usage patterns and business requirements, increasing upsell conversions. Executed targeted renewal and upgrade campaigns in collaboration with sales and partner teams.
Customer Support Associate
Cogent E Service
Feb 2020 - Apr 2021
Resolved customer support queries by accessing CRM records and delivering timely, accurate email response. Conducted follow-up calls with customers to confirm resolution, ensuring satisfaction and issue closure.
Data Analyst Intern
LetsGrowMore
Apr 2024 - Sep 2024
Cleaned and transformed datasets using Python (Pandas) and Excel for analysis. Performed exploratory data analysis (EDA) to identify trends and business insights. Wrote SQL queries to extract and manipulate structured data. Built basic dashboards and reports in Power BI to visualize KPIs.
Education
B.E. Mechanical Engineering - BTL Institute of Technology and Management
2014 - 2018 · Afghanistan
Certifications
Data Analytics Course
Skillovilla · 2025
Data Analytics Course
Skillmaster · 2025
