About
Dedicated and detail-oriented professional with 2.5 years of experience in BPO/KPO operations, specializing in quality control and assurance. Seeking a Quality Controller position where I can utilize my expertise in process improvement, performance analysis, and quality management to ensure the delivery of exceptional services and enhance overall operational efficiency.
Skills & Expertise (10)
Work Experience
Technical Support Engineer
SMS Computers
Aug 2025 - Present
Providing end-to-end IT support at TAICO Bank Head Office under the SMS Computers contract. Managing and supporting IT operations for 48 bank branches (Includes HO). Installing, configuring, and troubleshooting computer systems, printers, scanners, network devices, and banking applications. Resolving system issues, printer errors, and network connectivity problems, and providing user-level technical support. Configuring and troubleshooting Microsoft Outlook email accounts, including profile setup, PST/OST management, and email connectivity issues. Coordinating with branch managers and staff to ensure smooth IT operations across all branches. Performing OS installation, driver configuration, antivirus installation, and hardware maintenance. Monitoring branch-level IT issues and providing remote and onsite technical support when required. Maintaining service logs, incident records, and submitting reports to senior management.
Quality Controller
Mobius Knowledge Services PVT LTD
Apr 2022 - Nov 2024
Conduct comprehensive quality assessments of BPO/KPO services to ensure adherence to established standards, client requirements, and regulatory guidelines. Develop and implement quality control processes and procedures, including quality monitoring, auditing, and feedback mechanisms, to drive continuous improvement and maintain high levels of service excellence. Analyse performance data and trends to identify areas for improvement and recommend corrective actions to address root causes of quality issues and enhance operational efficiency. Provide regular feedback and coaching to new resource based on quality evaluation results, emphasizing areas of strength and opportunities for development. Collaborate with cross-functional teams to develop and implement training programs and performance improvement initiatives aimed at enhancing the skills. Generate comprehensive reports and presentations highlighting key quality metrics, trends, and improvement initiatives for presentation to senior management and clients.
Education
B.Sc (Computer Science) - SSS Arts and Science College
2018 - 2021 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Need Sponsorship
Relocation
Open to Relocation
Skills (10)
Click a skill to find developers with the same skill
